1st Line Support Technician

1 month ago


London, United Kingdom Searchability Full time

First Line Support Technician

  • Salary is up to £27,000 DOE
  • On-site role - Multiple Education Sites across North London & Berkshire
  • Deep understanding of Networking, Technical Support, MSP, Education IT, Active Directory required
  • To apply please call or email

ABOUT THE CLIENT:My client is a leading education trust is seeking a First Line IT Technician to support schools in delivering effective IT services. This hands-on role will involve working across several school sites within the cluster, ensuring that technology runs smoothly, resolving IT issues, and supporting both students and staff in their day-to-day IT needs.

THE 1st LINE SUPPORT TECHNICIAN ROLE:

  • Provide practical IT support to multiple schools, ensuring the infrastructure supports educational goals.
  • Troubleshoot and resolve IT issues, escalating to 2nd/3rd Line support when necessary.
  • Install hardware and software across school sites.
  • Assist in the development and improvement of IT networks and services.
  • Engage with end users, ensuring best practice in the use of IT resources.
  • Carry out small to medium IT projects as required.

1ST LINE SUPPORT TECHNICIAN - ESSENTIAL SKILLS:

  • Strong technical skills with a keen interest in new technology.


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