1st Line Support

4 weeks ago


London, United Kingdom Corecruitment Full time

We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with users. Any experience in the retail sector would be of use, and applicants must be happy to work weekends on rotation.

Benefits include

  • Excellent training and progression
  • Great chance for someone early in their career
  • Supportive team and environment
  • Discounts on food

Position Overview:

As a 1st Line Support Technician, you will be the first point of contact for the team when they experience IT issues or require assistance. Your role is critical in delivering exceptional customer service, resolving technical problems, and ensuring that our stakeholders can operate efficiently and effectively.

Key Responsibilities:

  • Provide remote and on-site technical support to clients, including troubleshooting and resolving hardware and software issues.
  • Respond to incoming service requests and inquiries promptly, professionally, and courteously.
  • Document support requests, troubleshooting steps, and resolutions in our ticketing system.
  • Escalate complex issues to 2nd Line Support or relevant technical teams when necessary.
  • Ensure client satisfaction by following up on resolved issues and ensuring that clients' IT systems are functioning as expected.
  • Assist with basic network and system administration tasks.
  • Collaborate with team members to stay updated on the latest technology and industry trends.

For more information please contact Hayley



  • London, United Kingdom MSP Direct Sourcing Full time

    **Job title**: 1st Line Support Operator **Location**: London - E16 **Contract length**: 6 month initial contract - Potential to be made permanent **Rate**: £15.53 per hour **Shift Pattern**: 4 days on - 4 days off - Every 2 weeks on night shift. Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am (Training is all office based Monday -...


  • London, United Kingdom CV-Library Full time

    1st Line Support Engineer - Entry Level London Up to £30,000 + Excellent Benefits + Training & Progression + Hybrid The Company: Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support...


  • London, United Kingdom Digby Morgan Full time

    summary - _ city of london, london_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1232348 - job details Job - Junior 1st Line Support Duration - 5 Month Contract Day Rate - £150 - £165 Per Day Location - Central London Fully On-site I am currently looking for somebody who has some IT support/ 1st line support...


  • London, United Kingdom Get-Recruited (UK) Ltd Full time

    1st Line Support Engineer - Entry LevelLondonUp to £30,000 + Excellent Benefits + Training & Progression + HybridThe Company:Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support Engineer to join...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerJob Summary:We are seeking a motivated and detail-oriented Junior 1st Line IT Engineer to join our team at the Atlas Recruitment Group ltd. As a Junior 1st Line IT Engineer, you will be responsible for providing first-level technical support to our clients, working closely with a Senior Engineer to resolve issues and improve the...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerJob Summary:We are seeking a motivated and detail-oriented Junior 1st Line IT Engineer to join our team at the Atlas Recruitment Group ltd. As a Junior 1st Line IT Engineer, you will be responsible for providing first-level technical support to our clients, working closely with a Senior Engineer to resolve issues and improve the...


  • London, Greater London, United Kingdom Mackenzie Jones Full time

    Job Title: IT Manager 1st Line SupportWe are seeking an experienced IT Manager to join our team in South West London. The successful candidate will be responsible for leading our 1st line IT support team and providing technical expertise to ensure the smooth operation of our IT systems.Key Responsibilities:Lead and manage the 1st line IT support team to...


  • London, Greater London, United Kingdom Mackenzie Jones Full time

    Job Title: IT Manager 1st Line SupportWe are seeking an experienced IT Manager to join our team in South West London. The successful candidate will be responsible for leading our 1st line IT support team and providing technical expertise to ensure the smooth operation of our IT systems.Key Responsibilities:Lead and manage the 1st line IT support team to...

  • 1st Line Support

    3 weeks ago


    London, United Kingdom CORECRUITMENT Full time

    We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with...


  • London, United Kingdom Aderant Full time

    We are looking for an enthusiastic** 1st Line Software Support **to join our team based in**London**, on a** **hybrid working basis. You will be in our City of London office 3 days per week, and can work remotely for 2 days per week.** **You will join us on a**full time, permanent** **basis** and in return, you will receive a competitive salary of up to...


  • London, United Kingdom Brown & Brown Europe Full time

    1st Line IT Analyst Location: Onsite – London Fixed Term Contract - 1 year Package: Negotiable + Benefits As a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure...


  • London, United Kingdom Brown & Brown Europe Full time

    1st Line IT AnalystLocation: Onsite – LondonFixed Term Contract - 1 yearPackage: Negotiable + BenefitsAs a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that our...


  • London, United Kingdom Brown & Brown Europe Full time

    1st Line IT Analyst Location: Onsite – London Fixed Term Contract - 1 year Package: Negotiable + Benefits As a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure...


  • London, United Kingdom Coulter Elite Full time

    Graduate 1st Line Support London £30-£32,000 Are you a passionate Graduate, looking for an exciting new role in an amazing IT company? Coulter Elite Resourcing are currently looking for a Graduate 1st Line Support to work with one of their well-established and very successful clients based in London working as part of their Technical Support...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...


  • London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerCompany: Atlas Recruitment Group ltdLocation: Abbey WoodJob Type: Full-timeSalary: £22,500 + company benefits packageJob Description:We are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Engineer, you will be primarily based on-site at one of our customers within the Education...

  • 1st Line Tech Support

    1 month ago


    London, United Kingdom CV-Library Full time

    Large Financial Services institution is need of a 1st line Technical support Admin to join their systems support team. This role is required to: * Provide 1st line support * Escalate IT Requests * Track Pogress across requests and system changes * Remote Troubleshooting * Monitor system performance * Setting up and configuring new...