Customer Service Advisor Chase UK

2 months ago

Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Are you passionate about customer service? We have been voted best British Bank for 2023 and 2024. At Chase we believe in doing things differently, and our customer service teams are no different. Our culture is customer focused, not target focused, we want you to feel empowered to provide the best service possible.

As a Customer Service Advisor in Chase you will interact with customers and we want you to have every opportunity to provide a high-quality experience. We don't have scripts to follow, our ethos is based around providing solutions and we have created an environment that trusts you to deliver the best service possible. You'll focus on resolving our customer queries through calls and online chat, joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. We value our colleagues and our culture and provide support to enable you to reach your potential.

Job Responsibilities:
  • Build great relationships with customers to provide excellent service to our customers
  • Think quickly, critically and provides solutions to meet our customers needs
  • Demonstrate a collaborative approach, working together with your team to improve overall customer satisfaction
  • Educating and helping customers with our digital app, and their mobile banking

Required qualifications, capabilities, and skills:
  • Good in collaborating with others and helping the customers
  • Strong communication skills
  • Experience in working in a dynamic environment
  • Critical thinking and problem solving skills
  • Team player and brand ambassador
  • A passion to learn and self-develop

Preferred qualifications, capabilities, and skills:
  • Previous experience working within a customer service environment, ideally from hospitality, retail and telephony based roles
  • Experience building relationships with customers and providing exceptional service

Our working patterns are 35 hours per week and can be offered across 4 or 5 working days. We offer a variety of shift patterns between 6.30am and 10.30pm, 365 days per year.

#ICBCareer #ChaseUKCustomerServices

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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