Call Centre Advisor

3 weeks ago

Glasgow, United Kingdom Bield Housing and Care Full time

New - Emergency Call Advisor opportunity in Glasgow

If you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you

Bield Response 24 have a fantastic opportunity for a Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers. Bield Response24 are a small but very effective team who work proactively with a person-centred approach to every individual’s needs.

The Role

You will be the first point of contact for our predominately older & vulnerable people calling into BR24 - Bield Housing and Care’s 24hr Alarm Receiving Centre. Every call to BR24 is different, be that an emergency alarm activation, false call, or an emergency repair. BR24 operate days a year, 24 hours a day and each day will bring a new challenge. The role will require you to be confident to simultaneously provide reassurance to the customer whilst actively listening and using effective questioning to make an informed decision on how best to support the individual.

Hours of Work:

Hours in the BR24 team are arranged in shift patterns to ensure a 24-hour alarm response service is provided every day of the year.

An average of 15 hours per week, working the following two-week rota:

Week 1:

Monday, Thursday, Friday, 6.00 pm - 11.00 pm;

Week 2:

Wednesday, Saturday, Sunday, 6.00 pm - 11.00 pm.

Our Benefits

We offer a competitive salary, reviewed annually, generous annual leave entitlement and enhanced pension scheme. We also pay the cost of Disclosure checks for employment opportunities.

Other benefits include:

- Access to a health care benefit plan, credit union and cycle to work scheme

- Occupational Sick Pay

- Family Friendly Policies

- Employee Assistance Programme

Full & comprehensive training will be provided, as well as supportive team and a buddy to help you deal with the many differing situations handled by the team daily.

About you

Successful Applicant will have:

- A genuine passion for providing care and support to people

- Strong, clear, and effective communication skills

- Keyboard skills to capture information based on reason and outcome of call

- Adaptable to change and new ways of working

- The ability to empathise with people and build rapport in challenging situations

- Be confident, resilient, and proactive

Please see the attached job pack for further details, including the full job description and person specification.

Employment will start with a 3-week training period, followed by a 2-3 weeks of “buddy” shifts to support increase in confidence.

If you require this information in an alternative format, please contact us using the details above.

This post is exempt from the Rehabilitation of Offenders Act which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Standard Disclosure check with Disclosure Scotland.

Bield Housing & Care. Scottish Charity no. SC I Property Factor PF

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Want to work for an accredited Real Living Wage employer earning a base salary of £24,960.00 per year?** **Call Centre Advisor** **Location: Glasgow** **40 Hours per week.** **12 months within a call centre essential for this role.** Who we are Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software...

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: £22672 + Job Details**:Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer...

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Customer Service Advisor** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service **Salary** £20,592+ **Role details** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for...

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22,672+ Role Details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking....

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Kura are an accredited living Wage employer** **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672 per year?** **Customer Service Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £10.90 per hour** **12 months call centre experience is experience essential for this role.** Who...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    £22,672+ **Role Details** **Customer Service Advisor** **Location: Glasgow** **Location**:Glasgow **Salary**:£10.90 a hour We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Who we are** We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage.** Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage.** Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity...

  • Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: £22672 + Job Details: * Call Centre Agent* We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Six months of experience in call centre, customer experience, retail, hospitality, or sales - Ability to adapt and learn - Communication and listening skills - Computer...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Job description **Benefits** - Cycle to work scheme - Employee discount - Gym membership - Referral programme **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow Salary: £10.90 per hour moving to £12 per hour in April in line with the living...

  • Call Centre Customer Complaints Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £23,816 per year **Customer Complaints Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £11.45 per hour** **Kura are an accredited living Wage employer** **12 months back office complaints experience is experience essential for this role.** Who we are: We offer an industry leading salary and...

  • Call Centre Information Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year **Information Advisor** **Location: Glasgow** **(Work from home)** **First 90 days will be office based!** **Hours: Monday to Friday - 8am to 8pm, Saturday 9am to 12 (40 Hours)** **Salary: £10.90 per hour** **Kura are an accredited living Wage employer** Role Details: **Key Responsibilities** We will give you...

  • Call Centre Employment Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Starting Salary £22,672 **Employment Advisor** **Location: Glasgow** **(Work from home)** **First 90 days will be office based!** **Hours: Monday to Friday - 8am to 8pm, Saturday 9am to 12 (40 Hours)** **Salary: 10.90 per hour, After 6 months £11.16, After 12 months £11.97, After 24 months £12.51** **Kura are an accredited living Wage...

  • Call Centre Complaints Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £23,816.00 per year?** **Customer Complaints Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £11.45 per hour** **12 months back office complaints experience is experience essential for this role.** Who we are: We offer an...

  • Call Centre Information Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: **Information** **Advisor** **Location**: Glasgow (Work from home) **First 90 days will be office based!** **Yearly Salary**: £22,672 **Kura are an accredited living Wage employer**: Role details: **Key Responsibilities** We will give you all the training and support you need to actively provide advice regarding contractual arrangements and...

  • Customer Call Centre Advisor

    5 months ago

    Glasgow, United Kingdom Wescot Full time

    We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. As a** **Call Agent at Wescot Credit Services, you will be having conversations with people facing difficult situations, those whose physical or mental health, or family circumstances are impacting...

  • Call Centre Operative

    5 months ago

    Glasgow, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are looking for Outbound call centre agents to start with our client based in Glasgow City Centre on a temp to perm basis. - **America**: - **Canada**: - **Australia** **This role will include**: - Outbound Dialler System - Call handling with varies different clients - Inputting details onto various different systems - Sales...

  • Call Centre Operative

    5 months ago

    Glasgow, United Kingdom The Best Connection Employment Group Full time

    **The Best Connection are looking for Outbound call centre agents to start with our client based in Glasgow City Centre on a temp to perm basis.** - America - Canada - Australia **This role will include**: - Outbound Dialler System - Call handling with varies different clients - Inputting details onto various different systems - Sales KPI **For this role...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several **Call Centre Agents** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment. **Key...