Call Centre Advisor
5 months ago
**Kura are an accredited living Wage employer**
**Want to work for an accredited Real Living Wage employer earning a base salary of £22,672 per year?**
**Customer Service Advisor
- Utilities**
**Location: Glasgow**
**Hours: Monday to Friday**
**Salary: £10.90 per hour**
**12 months call centre experience is experience essential for this role.**
Who we are
We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we’re set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses
Our industry leading salary and benefits package is outstanding. We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is at the core of our culture with a variety of opportunities for our people to be recognised for the job they do every day.
With our vision to be Unrivalled in Developing People, we focus on the continuous improvement of our people and our unique approach to coaching and learning which has been designed to support every individual.
We celebrate diversity in Kura and our culture is underpinned by our values:
- Vulnerability: We bring our true self to work. Curiosity:
We ask questions. Learning We seek feedback. Courage:
We call it out in the moment:
Accountability: We know it's always down to us:
Role Details
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.
We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.
In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.
You will be responsible for
- Handling high volumes of inbound and outbound customer calls
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay
- Debit conversions, card payments and commitments to pay
You will receive several weeks of full paid training on our systems, products, and call handling
**Benefits**:
- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more
**Requirements**:
Experience of working in a high volume customer contact environment
- Standard Grade English and Maths or equivalent
- Min of 12 months experience of working in a high volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable
Next steps
**Salary**: £22,672.00 per year
Work Location: In person
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