Current jobs related to Customer Success Manager - London - SalesForce

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Head of Customer Success

    4 weeks ago

    London, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Head of Customer Success

    4 weeks ago

    London, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Head of Customer Success

    4 weeks ago

    London Area, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Drive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Drive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...

  • Customer Success Manager

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Customer Success Manager

    3 weeks ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Customer Success Manager

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Bilingual Customer Success Manager

    2 months ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

Customer Success Manager

3 months ago

London, United Kingdom SalesForce Full time
The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.
The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.
Responsibilities
  • Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
  • Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
  • Guide a customer on org strategy, governance and change management standard processes based on customer needs
  • Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
  • Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
  • Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
  • Working with the account team and Salesforce Execs, optimally network within accounts from the Executive-Level down, in order to help customers work towards their goals
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
  • Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates


Preferred Skills:
  • Strong knowledge of Salesforce product and platform features, capabilities, and best use.
  • Ability to articulate the importance and value of Governance to Business and IT executives
  • A good understanding of enterprise architecture principles is strongly preferred
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Required Skills:
  • Experienced professional with 7-10 years of relevant industry expertise
  • In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
  • Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits & Perks
Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more