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Master Technician
3 months ago
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
The Role:
Working in conjunction with Senior Technicians, the job holder is responsible for managing the administration and support processes in relation to clients' insurance requirements. This is done in accordance with Group policy to achieve targets, develop the business, and deliver an excellent and comprehensive service.
As a Master Technician, you will leverage your extensive experience and expertise to manage complex technical tasks and projects within the insurance sector. You will work independently and as part of a team to ensure the accurate and efficient processing of insurance documents and support the development of best practices within the organization. Your role is crucial in providing technical support and guidance to other technicians and ensuring compliance with industry standards and regulations.
Key Responsibilities:
- Implementing the operating plan for their area
- Managing assigned projects and contributing to other projects as required
- Providing relevant management information to the management team as required
- Monitoring output within their area of responsibility to ensure it meets agreed service and quality standards
- Assisting in the creation of comprehensive broking, client, and other types of documents
- Staying informed of all regulatory and legal changes impacting the role
- Ensuring up-to-date records are maintained at all times on the company systems
- Developing strong relationships with divisions and acting as an escalation point within their areas of responsibility
- Actively undertaking personal development to ensure up-to-date knowledge and understanding of best practices
- Remaining aware of external, industry, legal, and regulatory developments to ensure practices and outputs are of a sufficiently high standard
- Experience in a similar role is essential
- Good understanding of the Lloyd's and London market
- Competent IT skills, including but not limited to Microsoft Word, Excel, and PowerPoint
- Ability to undertake and demonstrate competence in technical training as required by the industry regulator
- Strong understanding of FCA regulations as they pertain to insurance intermediaries
- Attention to detail with the ability to produce accurate documentation
- Ability to work effectively within a team and answer queries from less experienced members of staff
- Prioritisation and organisational skills
- Self-motivated
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- GCSEs (or equivalent) including English and Maths essential
- A-level Grade A-C (or equivalent)
- Progression towards gaining professional qualifications is desired but not essential
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Who we're looking for
At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
Permanent
