Onboarding Implementation Specialist

3 months ago

London, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Are you an experienced Client Onboarding Implementation Specialist looking for a new opportunity? Then this role is for you.

As an Onboarding Implementation Specialist with French language proficiency within the Commercial Bank Client Onboarding team, you will serve as the primary contact for our clients during the implementation phase. Your role will involve project managing the delivery of treasury services and products, thereby supporting our Commercial Bank clients in their business expansion endeavors.

Job responsibilities
  • Implements global Cash Management solutions, of varying size and complexity, primarily in EMEA
  • Manages multiple deals /projects concurrently by being the central point to both internal and external customers
  • Partners closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience within the minimum time frames
  • Develops project plans as agreed for each deal incorporating the methodology used within the Project Management Team, and provides guidance to the client with respect to the tasks and their role within the plan
  • Attends and hosts regular client meetings/calls to review the project against the plan
  • Provides accurate and timely implementation statuses and escalates issues that impact the client experience or puts the target date at risk
  • Identifies and communicates process gaps and improvements opportunities; expresses willingness to own improvement initiatives; is recognized by partners as a process expert with ability to work on improvements

Required qualifications, capabilities, and skills
  • Experience in working with corporate and/or Fintech clients with strong client servicing skills
  • Strong verbal, written and interpersonal communication skills
  • Project Management skills required
  • Excellent time management and prioritization skills in a high pressure, competing-priority work environment
  • Able to work in a team environment and partner with colleagues
  • Effective issue resolution and escalation skills

Preferred qualifications, capabilities, and skills
  • Experience working with Treasury Services products an advantage
  • Second European language an advantage


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

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