Onboarding Implementation Specialist
5 days ago
Job Overview
We are seeking an experienced Onboarding Implementation Specialist to join our Commercial Bank Client Onboarding team. As a key member of our team, you will serve as the primary contact for our clients during the implementation phase of our treasury services.
Responsibilities
* Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
* Manage multiple deals/projects concurrently, serving as the central point to both internal and external customers
* Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and client experience within minimum time frames
* Develop project plans as agreed for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to the client regarding tasks and their role within the plan
* Attend and host regular client meetings/calls to review the project against the plan
* Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk
* Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to work on improvements
Requirements
* Experience in working with corporate and/or Fintech clients with strong client servicing skills
* Strong verbal, written, and interpersonal communication skills
* Project Management skills required
* Excellent time management and prioritization skills in a high-pressure, competing-priority work environment
* Ability to work in a team environment and partner with colleagues
* Effective issue resolution and escalation skills
Preferred Qualifications
* Experience working with Treasury Services products an advantage
* Second European language an advantage
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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