Onboarding and Implementation Specialist

2 weeks ago

London, Greater London, United Kingdom Linker Cloud Full time

About Linker Cloud

Linker Cloud is a leading provider of All-In-One Multi Channel Management Systems, trusted by over 24,000 sellers globally. Our proprietary SaaS solutions empower merchants to scale up, automate, and optimize their businesses across all sales channels.

We offer a comprehensive suite of modules, including Order Management, Product Warehousing, Marketplace Listings, and Workflow Automation, with over 700+ integrations with top e-commerce platforms such as Amazon, eBay, Etsy, and more.

Our Global Presence

Headquartered in Poland, Linker Cloud has a strong presence in the global market, with five independently-run offices across the globe, serving clients in various regions.

Job Opportunity

We are seeking an experienced E-commerce Onboarding Expert to join our dynamic team in the UK. As an Onboarding and Implementation Specialist, you will be responsible for managing end-to-end implementation projects, building relationships with top e-commerce brands in the country.

Key Responsibilities

  • Map out clients' business processes and requirements to ensure seamless integration with our system.
  • Craft detailed project outlines and timelines for multiple small to medium-sized projects, ensuring timely completion and client satisfaction.
  • Facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows.
  • Implement the Linker Cloud system remotely or at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution.
  • Evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question.
  • Navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product.
  • Conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed.

Requirements

  • Excellent communication skills and ability to establish long-term relationships with clients.
  • Demonstrated excellence in project management and multitasking skills.
  • Experience in B2B software onboarding.
  • Knowledge of the UK e-commerce landscape and hands-on experience in e-commerce related software/SaaS products.
  • Ability to work independently.

Bonus Qualifications

  • Knowledge of HTML, CSS, and PHP.
  • Experience in configuring online stores.

Our Offer

  • Opportunity to work with a leading provider of All-In-One Multi Channel Management Systems.
  • Joining an organization in a phase of rapid growth and expansion.

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