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Payments Data Officer

4 months ago

Manchester, United Kingdom Manchester City Council Full time

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 13 June 2024 This role is subject to: BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

The Social Care Payments Team sits within Corporate Finance, and processes payments to care providers for Adults and Children's services.

This a busy team who are responsible for the accurate and timely processing of data files and invoices to support key payment cycles and deadlines. The team process a high volume of data and payments for various types of care, incorporating a number of different systems and processes.

The team work closely with partners and colleagues across Social Care and Financial Management. 

This is a busy and challenging role which involves working closely with internal and external stakeholders to ensure a high level of service is delivered, providing timely payments, resolving queries, providing advice, maintaining data & systems, and improving working processes.

The role holder will have a caseload of providers and customers and will manage their payments in accordance with relevant systems, policies and procedures and internal staff guidance for the payment processes. This includes maintaining financial records, analysing, interrogating and monitoring data and financial and administrative systems. 

The role holder will also be expected to respond to queries from a wide range of people, including both internal and external customers, and build good relationships with all stakeholders to provide a high standard of service. 

The role will also involve supporting the Payments Assistants with complex queries, and supporting the Team Leaders and Operations Manager with system and process developments.