Current jobs related to Customer Resolution Centre Manager - Manchester - Lotus Recruitment

  • Customer Resolution Centre Manager

    3 months ago

    Manchester, United Kingdom Lotus Recruitment Full time

    Customer Resolution Centre Manager(Interim)Location: ManchesterUKContract: 6monthfixedtermSalary:55441 perannumBenefits:11.4% pension contribution life assurance (3x salary) healthcarecash plan mental health support Employee Assistance Program Cycleto Work scheme childcare vouchers discounts and 27 daysholiday.Role Summary: We are seekingan Customer...

  • Customer Resolution Centre Manager Interim Lead

    4 weeks ago

    Manchester, United Kingdom Lotus Recruitment Full time

    Customer Resolution Centre Manager(Interim) RoleLocation:UKContract:6monthfixedtermSalary:55441 perannumBenefits:11.4% pension contribution life assurance (3x salary) healthcarecash plan mental health support Employee Assistance Program Cycleto Work scheme childcare vouchers discounts and 27 daysholiday.As a Customer Resolution Centre Manager(Interim), you...

  • Customer Care Officer

    6 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...

  • Customer Resolution Advisor

    5 days ago

    Manchester, United Kingdom Johnson Controls Full time

    What you will do   As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint. In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships. You’ll handle escalated...

  • Customer Resolution Advisor

    2 days ago

    Manchester, United Kingdom Johnson Controls Full time

    What you will do As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint.In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships.You'll handle escalated customer...

  • Contact Centre Advisor

    2 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Contact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...

  • Customer Experience Resolution Specialist

    6 days ago

    Manchester, United Kingdom Adecco Full time

    Job Overview:Adecco is seeking highly skilled Customer Experience Resolution Specialists to join our team in the Manchester area. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective complaint resolution.About the Role:This 6-month contract position requires flexibility and adaptability to...

  • Contact Centre Advisor

    1 week ago

    Manchester, United Kingdom One Manchester Full time

    Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact....

  • Complaint Resolution Advisor

    5 months ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Resolution Specialist

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    Role Purpose: Deliver a great customer experience by resolving issues at the first point of contact. Interact in a way that's easy, friendly, and autonomous to meet customer expectations. We are excited to be working with a client in the Manchester area for 2 x Resolution Specialist. The roles are to start asap, and will be for a 6 month contract...

  • Customer Care Advisor

    5 months ago

    Manchester, United Kingdom Amplifon Group Full time

    **What you will be doing**You will be working in our UK Head Office communicating with customers and internal stakeholders to resolve a multitude of queries.**Key responsibility** - Undertake Customer Care Team operations and ensure effective management of: - Refund process. - Customer Complaint Resolution. - Customer Review platforms and webmail. - Voucher...

  • Cybersecurity Operations Centre Manager

    4 weeks ago

    Manchester, United Kingdom UBDS Group Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Operations Centre Manager to join our team at UBDS Group. In this role, you will be responsible for overseeing the daily operations of our Security Operations Centre (SOC), ensuring the protection of our and our customers' information systems.As a Cybersecurity Operations Centre Manager, you will...

  • Customer Resolution Specialist X5

    6 months ago

    Manchester, United Kingdom One Manchester Full time

    **12 months Fixed Term Contract** **Part Time Hours, 15 per a week** **Closing Date: 3rd March** **Interview Dates: W/C 4th March** **Support our communities. See the difference you can make in our city.** At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are...

  • Resolution Specialist

    1 month ago

    Manchester, United Kingdom Adecco UK Limited Full time

    Role Purpose:Deliver a great customer experience by resolving issues at the first point of contact.Interact in a way that's easy, friendly, and autonomous to meet customer expectations.We are excited to be working with a client in the Manchester area for 2 x Resolution Specialist.The roles are to start asap, and will be for a 6 month contract Key...

  • Contact Centre Agent

    6 months ago

    Manchester, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **Who are we?** - Debt Recovery Plus part of the Bristow & Sutor Group - employing **over 500 people**: - ** Specialists** in the recovery of outstanding parking charges - Based in **great offices** just off the M60 in Denton (Tameside) - Modern organisation that **delivers excellence** to customers and clients - Using technology...

  • Customer Care Officer

    6 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • Centre Manager in Training

    1 month ago

    Manchester, United Kingdom Rock Up Limited Full time

    About Rock Up LimitedRock Up Limited is a dynamic and innovative company that operates an exciting indoor climbing concept combined with soft play and a high-quality café. Our concept is designed to provide a unique and fun experience for guests and families, while also offering a high-quality leisure facility for landlords.Job Title: Centre Manager in...

  • Customer Care Representative

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...

  • Customer Resolution Specialist

    5 days ago

    Manchester, United Kingdom ENGINEERINGUK Full time

    We are a leading national law firm with a strong local presence. Our core philosophy is built on the principles of expertise and empathy. We strive to make a meaningful difference in the lives of our clients and their communities.About the RoleManage day-to-day financial matters for clients, ensuring effective resolutions that meet their needs.Stay...

  • Customer Care Representative

    6 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...

Customer Resolution Centre Manager

3 months ago

Manchester, United Kingdom Lotus Recruitment Full time
Customer Resolution Centre Manager (Interim)

Location: Manchester UK
Contract: 6month fixedterm

Salary: 55441 per annum

Benefits: 11.4% pension contribution life assurance (3x salary) healthcare cash plan mental health support Employee Assistance Program Cycle to Work scheme childcare vouchers discounts and 27 days holiday.

Role Summary: We are seeking an Customer Resolution Centre Manager (Interim) to lead our Customer Resolution Centre in Manchester. You will oversee the multidisciplinary team ensuring a bestinclass service that resolves customer issues at the first point of contact. This role involves managing the Responsive Repairs Planning Team enhancing customer experience and ensuring regulatory compliance.

Key Responsibilities:

  • Implement and manage the Customer Resolution model including the customer hub and repairs planning function.
  • Drive a one team approach for consistent highquality service delivery.
  • Lead and manage operational performance ensuring KPIs and customer satisfaction targets are met.
  • Utilize customer insights and performance data to continuously improve services and efficiency.
  • Implement and oversee a new multichannel customer communications platform.
  • Manage thirdparty contracts to ensure quality and value for money.
  • Develop and deliver training programs to enhance team performance.
  • Ensure compliance with regulations and report noncompliance to leadership immediately.

Leadership and Corporate Responsibilities:

  • Provide clear leadership fostering a culture of trust respect and accountability.
  • Mentor and coach team members to drive performance and professional growth.
  • Champion digital transformation and service improvement initiatives.
  • Promote diversity inclusion and a positive work environment.

Critical Knowledge Skills and Experience:

  • Experience leading highperforming teams in a dynamic customerfocused environment.
  • Strong understanding of customer experience practices regulatory frameworks and complaints management.
  • Proven ability to use data to inform decisionmaking and improve performance.
  • Excellent communication project management and budget management skills.

Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship.

Lotus Recruitment Ltd are an employment agency acting on behalf of our clients.

Due to the high volume of applications we receive as much as we would like to it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within seven days please assume that on this occasion your application has not been successful.


We offer a comprehensive benefits package including an 11.4% pension contribution life assurance of three times your salary and a healthcare cash plan that covers everyday expenses like dental and optical care. Additionally you have access to health assessments the Thrive mental health app and our Employee Assistance Program. We also support a balanced lifestyle with a Cycle to Work scheme childcare vouchers exclusive discounts and 27 days of holiday entitlement.

Remote Work :

No