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Guest Service Ambassador
3 months ago
This is a full-time, permanent role (40 hours per week/8 hours per day), working on a shift rota basis from Monday to Friday between 7:30 AM and 10 PM. Overtime may be required on occasion of events out of these hours.
The key responsibilities of the position include giving clients and visitors outstanding service, keeping the office tidy and safe, and performing all tasks to the highest possible standard. The ideal applicant will be adaptable in their approach and provide business support as needed. They will also need to make sure that meeting rooms are cleaned and organised to the necessary standards, serve business lunches to attendees at the on-site restaurant, and handle new guests and reservations at the front desk. This is a very "hands on" role that calls for a person who actively looks for ways to boost productivity and improve the overall business environment.
Main responsibilities
- Providing a warm welcome to all guests, and visitors, with a smile, following agreed standards
- Escorting guests to required destinations (as required), ensuring smooth transactions between team members at each stage of their journey
- Always looking out for opportunities to develop our service and innovations
- Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
- Proactively dealing with enquiries and requests in person, via telephone, or email, in a timely and professional manner
- Setting up meeting rooms to the required standards (including food and beverages where applicable), and ensuring that they are checked prior to any meeting taking place
- Carrying out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard
- Continuously developing client knowledge, with the aim of surprising and delighting at every opportunity
- Ordering and delivering catering and hospitality services according to bookings; maximising sales opportunities through selling techniques
- Actively seeking the client's feedback in all areas of the business, and in turn, share this with your line manager
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be an up-beat team player with integrity and a can-do attitude
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
