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Business Improvement Specialist

1 month ago

Exeter, United Kingdom Aptia Group Full time

Joining us as a Business Improvement Specialist, you will work closely with the business to help deliver change programmes and maintain best practice principles across the organisation as part of its innovation and growth strategy.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

This role is a hybrid position where you will work from any of our Aptia UK offices, and your home address.

Here's what you'll be doing: Help deliver change programmes and maintain best practice principles.

This will involve undertaking reviews, analysis and evaluating business systems and processes alongside business needs, documenting requirements and maintaining best practice controls to match the overall business strategies.

Ensuring our service capability is maintained and developed to meet customer demand.

At the direction of senior managers, you will take responsibility for defining and implementing initiatives to support the Operations business plan, including collaborating with colleagues across Operations to develop new client opportunities, ensuring appropriate design and effective delivery of the functions competent in each case Enable compliance with corporate, regulatory and legislative requirements.

Provide technical and subject matter expert input.

Implement and maintain policies, processes, guidance, controls, standard documentation and quality assurance frameworks to improve efficiency, effectiveness and scalability.

Manage smaller projects, lead project work streams or to be an active participant of projects.

Create and maintain communications, policies, processes, guidance and best practices that ensure all activities are undertaken correctly and are aligned across business platforms where possible.

Develop data and trend analysis of Management Information to enable informed decision making by senior managers/leadership.

Recruit, appraise, coach and train technical and innovative people to high levels of effectiveness.

Contribute to product and proposition development.

Find solutions to problems, including:
- challenging the status quo
- providing an environment which supports creativity and innovation
- sharing good practices and innovation across the business.

Communicate with stakeholders and external bodies to ensure that all aspects of our administration agree with standards and statutory requirements.

Here's what we're looking for: Essential: Minimum 5 years of relevant experience and knowledge in pension administration and a thorough knowledge of Pensions legislation and practice.

Previous experience managing/supporting processes and change.

A passion for driving innovation.

Excellent planning and organisational skills.

Well established written, verbal skills and interpersonal skills.

Ability to interact, communicate with, influence and inspire different levels of stakeholders from exec members to subject matter experts.

Ability to build relationships with colleagues and clients.

Strong problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Self-Motivated and able to prioritise your own and team workloads.

Analytical mind-set
- able to analyse information, identify problems and trends, and solve complex problems.

Excellent Microsoft Office skills including Word & Excel and experience of Pension Administration tools & systems.

If you are interested in this role and then we'd love to hear from you.

Please go ahead and click apply to submit your CV.