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Customer Service Advisor
4 months ago
Location: Aylesbury
Overview
Join the Buckinghamshire Council Customer Service Team and Make a Difference
Are you passionate about providing outstanding customer service? Do you have excellent IT skills and a desire to grow and develop in your career? If so, we have the perfect opportunity for you
Buckinghamshire Council is seeking talented and dedicated Customer Service Advisors to join our team. This is your chance to put your skills into action and make a real difference in your community. With innovative technologies, great support for your development, and a warm, friendly, and caring work environment, this is a customer service role like no other
These are Secondment/Fixed Term Contract opportunities for an initial 12-month period, with the potential for career growth and development within the council. Applications for part-time work (3 or 4 full days or 5 half days) will be considered and the salary advertised would therefore be pro-rata. Please state in your application if you would like to be considered for part-time work.
Apply now and start your journey with Buckinghamshire Council
About us
At Buckinghamshire Council, we're committed to creating a brighter tomorrow for our communities. We're making big changes, from increasing recycling to improving social care and health education. And we need people like you to help us make a real difference.
We value hard work and success, and we're proud to offer our employees a range of benefits. We promote a healthy work-life balance and flexible working arrangements. Our employees enjoy discounts at various cafes, restaurants, and shops, as well as auto-enrollment in our generous pension scheme. We also offer a salary sacrifice personal car lease scheme, membership to Costco, discounted gym memberships, travel discounts with Arriva, and much more.
Don’t just take it from us, here is what some of our new joiners have had to say:
“My onboarding experience has been great. The team here are really special and everyone has been so supportive and welcoming. The council are a fantastic organisation to work for and grow with; the benefits are good, the training is second to none and since starting in May, they have already reviewed our pay, awarded us with uplift payment’s and advertised numerous opportunities to grow within the department. I’m 31 years old and having worked in various roles and industries before, I finally feel like I’m starting my career”.
“I have found the last few weeks since I started brilliant. Everyone is really happy to help (despite some probably easy questions being asked), nothing seems to be too much bother and everyone has been really welcoming”.
“I can confirm that my experience has been positive. I have enjoyed the friendly, helpful and welcoming environment in the office and the positive and encouraging culture”.
"It has been good to observe the emphasis on training and the range of training courses available for development opportunities. Thank you”.
About the role
Put simply, you’ll be the voice of Buckinghamshire Council. Our Customer Service Centre receives around 432,000 calls,50,000 Contact Us forms and 20,000 web chats every year, between 9.00 am and 5:30pm. We also offer a face to face function at our offices where we assist around 9,000 customers every year. In this varied and vital role, you’ll help us provide a helpful and reassuring response.
Switching between phone calls, emails and live web chats, the questions and concerns you answer will be as diverse as the people who contact us. Their enquiries will span everything from registering a birth to obtaining a waste permit, applying for Council Tax discounts to social care support, and more.
Our training will give you a host of specialist knowledge and skills. What’s more, we’ll support you to achieve a recognised, Level 2 Apprenticeship in Customer Service in your spare time. As we introduce new ideas, systems, and ways of working, you’ll enjoy the chance to evolve with us. You’ll also benefit from a highly competitive salary, with pay reviews that reward good performance.
In the Customer Service Centre we pride ourselves in giving our team exposure to the wide range of services provided by Buckinghamshire Council and facilitating career progression and are pleased to list social workers, team managers, data analysts, quality standards officers to name a few as our former colleagues who have developed from the start of their career in the Customer Service Centre.
About you
Whether you’re seeking your first full-time role or looking to build on a great track record of customer service, you’ll fit right in here. Because you really care about the people who contact us. Determined to make a difference, you know how to make connections with all sorts of people – by phone, online and in your friendly team. We’ll expect you to be computer literate and to input data and use multiple systems at the same time. The skills to able to take accurate notes and complete forms while speaking with customers is required. Being a good multi-tasker and able to work at a fast pass is advantageous. We’ll provide all the training you need in our systems.
