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Customer Service Advisor

2 months ago

Aylesbury, United Kingdom Pertemps Aylesbury Full time

Customer Service Advisor - Aylesbury

Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in Aylesbury.

As a Customer Advisor, you'll be part of the team responsible for making the customer's experience the best it can be. Answering customer's queries makes up a large part of your role, keeping in regular contact with them over the phone or via email. You will also need to communicate with a variety of suppliers to obtain information on orders and products.

Hours: 9:00 am-5:30 pm

Salary: up to £25,000 (DOE)

Duties:

- Dealing with incoming queries from customers via platforms, phone, email, and live chat
- Placing orders and dealing with related queries
- Liaising closely with suppliers to obtain information on orders and products to keep the website updated
- Updating the website
- Providing support for the sales team to meet customer requirements
- Pro-actively contacting customers to update them as well as building relationships

Requirements:

- Previous Customer Service experience
- Passion for providing world-class customer service and a genuine interest in helping customers
- Excellent communication skills
- Good IT capability including strong Excel/Word

If you would be interested, in this role, then please apply or call Corinne at Pertemps