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Relational Support Practitioner

1 month ago

Liverpool, United Kingdom New Start Full time
Job Description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Women-Centred Support Practitioner

Have you had experience working as a housing support worker? Do you hold the necessary skills to empower, coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Women centred, strengths-based Support Practitioner to work within a 24/7 supported accommodation project in Liverpool.

You will be supporting vulnerable females via a trauma aware, strengths-based program of empowerment and confidence-building; Enabling them to personally grow, develop and achieve their personal goals within safe and comfortable environment, whilst working towards greater independence and a more permanent housing solution.

What we have to offer


  • Competitive Salary of £24362.52
  • 3 on 3 off shift pattern (8am - 8pm)
  • A contributory pension scheme
  • 242 Hours Annual Leave
  • An online bespoke Mandatory training package including a wide range of additional resources to support your development
  • A range of learning and development opportunities
  • Monthly group reflective practice sessions
  • Complimentary Medicash Subscription

As a Relational Support Practitioner in our Adults Services team, you will provide practical and emotional support to vulnerable female residents accessing the service to achieve the following outcomes:


  • Reduced harm associated with substance misuse
  • Reduced offending and anti-social behaviour
  • Improved engagement with treatment services
  • Improved health and wellbeing
  • Clear resettlement plan
  • Encourage residents to engage in a timetable of internal/external activities
  • Manage caseload ensuring best possible outcomes for residents
  • Empower residents to fulfil their potential by overcoming various barriers in their lives to work towards recovery

Responsibilities as our Relational Support Practitioner:


  • Empower service users to work towards aspirations as part of their plan for a positive and sustainable future, and to achieve their targets as defined within their recovery plan
  • Promote and facilitate therapeutic support to service users in an harm-reduction setting
  • Support service users to maintain contact and/or engage with specialist agencies such as primary care and mental health services
  • Promote involvement in accessing on-site and external activities
  • Encourage supportive group-living environments that empower service users to participate in, and feel part of, the community
  • Facilitate positive recreational time for service users
  • Oversee the safety and security of the building, service users, and visitors at the project
  • Support residents to become tenancy-ready, in preparation for a move onto suitable accommodation
  • Ensure that referrals to the service are encouraged through effective joint working, and are managed efficiently to ensure maximum occupancy levels are achieved and maintained

What we’re looking for in our Relational Support Practitioner:


  • Demonstrable experience in a similar post supporting vulnerable individuals in either a female-only or harm-reduction setting
  • NVQ Level 3 in Housing/Health and Social Care
  • Ability to accurately record information within case notes and support plans
  • Experience of assessing the needs of vulnerable adults specifically with those who are at risk of homelessness
  • Experience of working collaboratively with other agencies both voluntary and statutory
  • Experience of resettlement programmes and or move on planning
  • An understanding of the impact of factors such as single homelessness, harm reduction, domestic violence, mental health and complex needs on individuals
  • A good understanding of current Health & Safety legislation
  • Excellent communication skills; a calm and confident manner

If you believe you are the right candidate for the role as our Relational Support Practitioner, then please click ‘apply’ now We’d love to hear from you.

This post is subject to enhanced DBS criminal record disclosure