Salesforce Administrator

2 months ago

Sheffield, Sheffield, United Kingdom FirstGroup Full time

Who are we?

First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the team

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

About the job

  • Reporting to the Salesforce Product Manager the Salesforce Administrator will lead the ongoing development of our deployment.
  • The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes.
  • The Salesforce Administrator will be responsible for the execution on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Your main responsibilities will be:

  • Provide maintenance and complete operational requests to support day to day operations.
  • Triage and work bug support tickets.
  • Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud.
  • Create clear documentation (such as HLDs and LLDs) to support change management.
  • Act as an SME for our Salesforce Service Cloud Org.
  • Identify and highlight key areas of improvement.
  • Estimate work effort required for proposed changes.

As a minimum, you will need to have:

  • Understanding of automation tools (such as Flow and Approval Processes).
  • A deep knowledge of Salesforce Service Cloud.
  • Understands intelligent automation technologies such as chatbots and AI in the context of Customer Contact Centres.
  • Ability to build and maintain good Client relationships.
  • Strong decision making and judgement, influencing, and presentation skills.
  • Salesforce Admin Certified as a minimum.
  • Salesforce Certified Service Cloud Consultant would be beneficial.
  • Any knowledge of Rail Industries would be advantageous.

About the location

Sheffield city centre at our modern offices.
Ten minutes' walk from Sheffield Station.
Agile and Hybrid working is an option that can be discussed.
Travel to other UK locations as appropriate.

Working pattern

37.5 hours per week, between 0800 and 1800 Monday to Friday; some weekend working by exception.

The Reward

  • 25 days Holiday plus National Bank Holidays
  • Travel Offers for Bus and Rail*
  • Payroll Giving – donate directly from your pay to a Charity of your Choice
  • Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
  • All employee Share Schemes*
  • Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
  • Buy as You Earn - allows you to buy shares each month, with 2 free 'matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
  • Employee Assistance Helpline – free, confidential employee support service provided by an independent provider

*after 6 months of employment

We all belong at First Customer Contact. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

  • Salesforce Administrator

    3 months ago

    Sheffield, United Kingdom Glu Recruit Full time

    **Ref: 354** **Role**:Salesforce Administrator **Salary**:Up to £30,000 depending on experience **Location**: Sheffield (Hybrid after probation) Our client is a leading student property search and comparison portal and shared utilities provider. They offer a cutting-edge utility management service, taking the hassle out of shared bills for students. Our...

  • Salesforce Administrator

    3 months ago

    Sheffield, United Kingdom UniHomes Full time

    **About us**: UniHomes is a leading student property search and comparison portal and shared utilities provider. We offer a cutting-edge utility management service, taking the hassle out of shared bills for students. We currently operate in over 50 university locations nationwide helping thousands of students find their Ideal properties. A progressive SME...

  • Salesforce Administrator

    3 months ago

    Sheffield, United Kingdom UniHomes Full time

    **About us**: UniHomes is a leading student property search and comparison portal and shared utilities provider. We offer a cutting-edge utility management service, taking the hassle out of shared bills for students. We currently operate in over 50 university locations nationwide helping thousands of students find their Ideal properties. A progressive SME...

  • Salesforce Administrator

    2 weeks ago

    Sheffield, United Kingdom TECHOHANA Full time

    Job Title: Salesforce Administrator (Nonprofit Sector)Salary: Up to £40,000 DOEWorking Arrangement: London Office (Remote)Job Summary:TechOhana has recently partnered with a Not-for-profit company who are on the lookout for a Salesforce Administrator. The Salesforce Administrator for the nonprofit sector plays a crucial role in managing and optimizing...

  • Salesforce Administrator

    2 months ago

    Sheffield, United Kingdom Citation Professional Solutions Full time

    Salesforce Administrator – Remote The RoleSalesforce is a core strategic platform for us here at Citation Group, we use Sales Cloud extensively and are just embarking on a Service Cloud project. You will be joining a team with exciting projects that span right across the Salesforce ecosystem.You will have the opportunity to gain exposure & further hone...

  • Salesforce Marketing Cloud Administrator

    1 week ago

    Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Open-ended Working pattern: Full-time, working 35 hours per week Location: Sheffield (Hybrid) The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to...

  • Salesforce Administrator

    1 week ago

    Sheffield, United Kingdom University of Sheffield Full time

    Contract Type: Open-ended Faculty: Professional Services The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our...

  • Salesforce Technical Business Analyst

    3 months ago

    Sheffield, United Kingdom TECHOHANA Full time

    Role: Salesforce Technical Business Analyst Location: RemoteDay Rate: £400-£500 Per Day Length: 6 monthsTechOhana are looking for a seasoned Salesforce Technical BA to join a key customer of ours in the Telco space!The customer are a fast-growing Telco company that prides itself on providing exceptional services and cutting-edge solutions to their valued...

  • Salesforce Senior Developer

    1 week ago

    Sheffield, United Kingdom University of Sheffield Full time

    The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone...

  • Data Improvement Administrator

    2 weeks ago

    Sheffield, United Kingdom Benchmark Recruit Ltd Full time

    The Dream Career: Temporary Data Improvement Administrators 3 month contract – August – October The Location: Sheffield City Centre The Hours: Monday – Friday 37.5 hours per week The Salary: £12.00 per hour The Job Role: We have two temporary posts available to support our clients work by improving the data that they hold on their Salesforce...

  • Salesforce Consultant

    1 week ago

    Sheffield, United Kingdom Globant Full time

    Who we are We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.SummaryTo oversee the functional delivery for the clients of the Customer Success team with functional advice and...

  • Customer Service Administrator

    2 months ago

    Sheffield, United Kingdom Transaction Network Services Full time

    **Job Title**: Customer Service Administrator **Location**: Sheffield **Salary**: Competitive **Job type**:Full Time, Permanent. Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications...

  • Customer Service Administrator

    3 months ago

    Sheffield, United Kingdom Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Service Administrator have a wide responsible for a number of customer administration tasks that are key to the day-to-day operation. Primarily the Customer...

  • Contract Management Administrator

    3 weeks ago

    Sheffield, United Kingdom Social Value Portal Ltd Full time

    Are you ready to make a difference? We’re hiring a Contract Management Administrator at Social Value Portal to help us unlock £100bn in social value for people, places, and the planet. With a competitive salary of £28-35k, 6 paid volunteering days, and flexible working arrangements, this is your chance to join a mission-driven team that values your...

  • Marketing Administrator

    3 months ago

    Sheffield, United Kingdom Bestway Full time

    **_Due to an internal promotion, we have an exciting opportunity to join our small, friendly Commercial Operations team, based in Sheffield. Reporting into the Category Manager, this role will provide support to both the Salesforce and Sheffield Office team._** This is a great chance for someone to start their career in FMCG, gaining valuable experience and...

  • Governance Administrator

    3 months ago

    Sheffield, United Kingdom Capita Full time

    Shape better services as a Governance Administrator Home based with some travel to our Sheffield or Leeds office The role will support the Governance Officers, Governance Leads and the Head of Governance with all governance and administrative activities to deliver the Governance Framework that underpins all client delivery and departmental governance...

  • Marketing Executive

    3 months ago

    Sheffield, United Kingdom Bestway Group Full time

    Bestway Vans Direct are part of the UK’s largest Independent Wholesaler. Bestway Vans Direct are a Syndicated salesforce, working in partnership with the UKs leading Crisps, Snacks, Biscuits & Confectionery Manufacturers servicing over 20,000 Independent Retailers across mainland UK. Due to an exciting new project, we are recruiting for an Administrator...

  • Warehouse Administrator

    3 months ago

    Sheffield, United Kingdom Evolution Power Tools Full time

    **Warehouse Administrator** - Full Time - Permanent - Sheffield, UK - Monday to Friday, 8.00am to 5.00pm **Overall Role / Main Function of the job**: - Oversee and organising orders based on priority and due dates liaising with Warehouse Management to ensure we process and ship on time - Using our CRM manage queries/communication from our Customer Service...

  • Marketing Automation Consultant

    3 months ago

    Sheffield, United Kingdom OCLC Full time

    You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life - not a substitute for one. About the job OCLC is a...

  • Learner Support Advisor

    3 months ago

    Sheffield, United Kingdom Tes Global Full time

    **Title**: Learner Support Advisor **Location**: Sheffield - Hybrid working (3 days in the office, 2 days from home) **Salary**: £22,000 pa Full time, permanent **Hours**: 35 hours per week - Monday - Friday Role overview Key to this role is ensuring we meet agreed SLA’s (Service level agreements) and deadlines, the role will be varied and cover a...