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Account Manager
2 months ago
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
As an Account Manager at Ideagen, you will play a pivotal role in fostering and maintaining strong relationships with our clients. Your primary objective is to ensure client satisfaction and retention by understanding their needs, delivering tailored solutions, and acting as a trusted advisor. You will manage a portfolio of clients, working collaboratively with internal teams to drive client success and maximise the value of our products and services. Your role is essential in promoting client growth, identifying upselling opportunities, and contributing to Ideagen's overall business objectives.
- Oversee a portfolio of accounts, acting as the main point of contact for all client inquiries and concerns.
- Achieve sales targets through effective account management and sales execution.
- Monitor account performance against targets, develop and implement effective sales strategies aimed at achieving revenue targets and increasing market share.
- Provide exceptional customer support, resolving issues in a timely and satisfactory manner.
- Collect and analyse customer feedback to inform product improvements and service offerings.
- Prepare and present accurate sales forecasts to management - Utilise data-driven insights to make informed decisions and improve close rates.
- Collaborate with sales and support teams to ensure a unified approach to account management.
- Account Management: Ability to manage key accounts strategically, including account planning, mapping customer organisations, identifying growth opportunities, and setting targets for a 20% yield on their portfolio.
- Sales Skills: Proficiency in the sales process, with a focus on upselling and cross-selling Ideagen's software solutions. Must be adept at guiding customers through the decision-making process, culminating in successful deal closures.
- Product Knowledge: In-depth knowledge of Ideagen's software solutions, especially their application in quality, audit, and risk management. Ability to clearly articulate the value proposition and benefits of these solutions to clients.
- Customer Relationship Management: Skills in building and maintaining strong customer relationships, ensuring high levels of satisfaction and loyalty. Proficient use of Salesforce for tracking customer interactions, managing accounts, and forecasting sales opportunities.
- Negotiation and Communication Skills: Strong negotiation skills for contract renewals and expansions, complemented by excellent verbal and written communication abilities. Must be comfortable engaging with stakeholders at all levels within client organisations.
- Problem Solving: Quick identification and resolution of customer issues, ensuring minimal disruption to the customer and maintaining satisfaction.
- Forecasting: Ability to conduct sales forecasting, leveraging Salesforce data and market analysis to predict future sales trends and performance. This involves understanding and applying statistical methods, trend analysis, and predictive modelling to inform strategic decisions and achieve sales targets.
- Sales Stack: Proficiency in using Salesforce for CRM tasks and Outreach for recording and analysing discovery calls. Ability to leverage these tools to gain insights into customer needs, monitor account health, and identify sales opportunities. Also includes general technical aptitude to grasp Ideagen's software functionalities and integration capabilities with other systems.
Behaviours:
Ambitious - Drive, Planning & ExecutionAdventurous - Flexibility, Resilience & Savvy thinkingCommunity - Collaboration & Communication#INDREV#LI-NOTTINGHAM
