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1st Line Support Engineer
4 months ago
1st Line Support Engineer
Perth
£25,000
In this role, you'll be the first line of defence, swiftly tackling technical challenges and ensuring seamless IT operations. From troubleshooting hardware and software to championing customer service, you'll play a vital role in his team.
Responsibilities include:
- Providing dynamic support across various platforms via phone, email, and chat.
- Expertly diagnosing and resolving issues, meeting SLA targets with finesse.
- Fulfilling service requests, from equipment orders to seamless setup.
- Collaborating with teams and suppliers to swiftly tackle complex issues.
- Championing proactive problem-solving and continuous improvement.
We're looking for someone with:
- A knack for solving technical puzzles and a desire to learn and grow.
- Stellar customer service skills and a natural flair for communication.
- Familiarity with ITIL standards and a passion for enhancing service quality.
- Proficiency in Microsoft products, especially Windows 10 and Office 365.
- Bonus points for network troubleshooting skills and mobile OS knowledge.
- Full UK Driver's license required for occasional travel.
Additional perks:
- Enjoy the flexibility of alternating shift patterns.
- Be part of a supportive team, reporting to their Service Desk Team Leader.
Ready to embark on an exciting IT adventure? Apply now and be part of our dynamic team in Perth, Scotland
