IT Support Specialist
1 week ago
Think Staffing is seeking a skilled IT Support Specialist to join our team in Perth, Scotland. As a 1st Line IT Support Analyst, you will be the central point of contact for all 1st Line IT related incidents and service requests, supporting customers across multiple sites.
Key Responsibilities:- Provide initial support and triage for new and on-going incidents by phone, email, self-service portal, chat, and in person.
- Handle service request fulfilment, arranging for new equipment to be ordered and delivered.
- Liaise between suppliers and customers, providing regular progress updates and managing expectations.
- Ensure all incidents and requests are logged and actioned in accordance with established IT processes and procedures.
- Strong knowledge of Microsoft operating systems and products, with an emphasis on Windows 10 and Microsoft Office 365.
- Basic knowledge of ITIL or relevant 1st Line work experience.
- Knowledge of iOS, Android mobile operating systems.
- Basic IT knowledge and troubleshooting skills.
- Excellent customer service skills and exceptional telephone manner.
- Confident, friendly communication skills on all levels.
- Excellent organisational skills.
- Strong problem-solving skills.
- Ability to work well to deadlines and under pressure.
- Experience of working in a busy environment, to targets and within timescales.
- Full UK Driver's license.
- Basic salary c£25,000 dependant on experience.
- 2 Alternating Shift Patterns - 8.30am-4.30pm; 9.00am-5.30pm with some flexibility in working hours.
- Over time is paid.
If you are interested in this position and have the relevant skills and experience, please contact Jan by sending your CV in the first instance. Full job brief is available on request.
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