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Client Support Specialist
3 months ago
Client Support Specialist - Collections
MarkJames Search is collaborating with a prominent energy provider to find a Client Support Specialist for their Collections team. This role is essential in a dynamic customer engagement center environment. Your responsibilities will include:
- Communicating with clients through phone and email to address outstanding account issues
- Delivering top-notch service to ensure customer satisfaction
- Proactively managing client accounts while achieving performance metrics
- Building and maintaining positive relationships with both internal and external stakeholders
Required Experience / Skills:
- Demonstrated experience in customer service
- Background in an inbound call center role
- Strong communication and negotiation abilities
We encourage qualified candidates to consider this opportunity.