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Client Support Specialist

3 months ago


Perth, Perth and Kinross, United Kingdom MarkJames Search Full time

Client Support Specialist - Collections

MarkJames Search is collaborating with a prominent energy provider to find a Client Support Specialist for their Collections team. This role is essential in a dynamic customer engagement center environment. Your responsibilities will include:

  • Communicating with clients through phone and email to address outstanding account issues
  • Delivering top-notch service to ensure customer satisfaction
  • Proactively managing client accounts while achieving performance metrics
  • Building and maintaining positive relationships with both internal and external stakeholders

Required Experience / Skills:

  • Demonstrated experience in customer service
  • Background in an inbound call center role
  • Strong communication and negotiation abilities

We encourage qualified candidates to consider this opportunity.