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Assistant General Manager
2 months ago
room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is 'you' that creates the community to bring the space and feeling to life.
room2 Belfast launched in November 2023, and we're now on the look out for an Assistant General Manager to support our General Manager to continue driving our sustainability leadership in the hotel sector whilst supporting the team to deliver outstanding guest experiences.
'Day in the life'
Leading the front of house team to create 'can't wait to return' experiences for our guestsCoaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plansCreating an engaged and 'happy' led environment for your team at workAssisting the General Manager with creating inspiring, culturally led experiential events & workshopsManage online reputation and presence through responding to reviewsComplaint handling with understanding and considered attitudeImplement Room2 standard operating proceduresAll property systems expert, resolving errors and training team on best practiceUnderstand & assist with managing Health & Safety Compliance and maintenance in the property including auditsAssist GM with managing Housekeeping DepartmentRecruiting, inducting and training new talent to your team and assisting across the wider businessRecognising sales opportunities and training your team to deliver on theseBeing on call for management responsibilities when requiredWhat you'll requireService focused attitude and huge passion for creating world class experiencesKind and compassionate leadership skills with a tenacity for driving performanceCool, calm & collected communication skillsHospitality team management experience in a dynamic propertyIntuitive and understanding sales and negotiating skillsConfident & calm in dealing with challenging situations and crisis managementDynamic and strategical decision makingTimekeeping & time management that is on pointAn eye for pedantic detailExperience in presenting and delivering brand visionCompetent & confident IT skills for relevant property management software systems & Microsoft officeExcellent English speaking skills (extra languages are a bonus)Time & PlaceYou'll work 40 hours per week based at room2 Belfast, however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.
We are an Equal Opportunities Employer. We do not discriminate on the grounds of religious or similar philosophical belief or political opinion. We practise equality of opportunity in employment and select the best person for the job.To demonstrate our commitment to equality of opportunity in employment we need to monitor the community background of our applicants and employees, as required by the Fair Employment and Treatment (NI) Order 1998.Regardless of whether we practice religion, most of us in Northern Ireland are seen as either Catholic or Protestant. We are therefore will ask you to indicate your community background during the application process. Please note, if you do not complete this questionnaire, we are encouraged to use the residuary method which means we can make a determination on the basis of your personal information provided during the application process.