Customer Service Team Leader

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Underwriting Ltd. Full time

Ref #

8899

Location

Newcastle

Department

CS - Customer Protect (Mgt) - NCL

Business Area

CS - Customer Protect - NCL

Working time

Full-Time

Date Published

Serving our customers, communities, and planet a little better every day.

Location: Newcastle (Office based)

Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm

Closing Date: 13 August 2024

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

We're looking for a Customer Service Team Leader (Protect) – Home to join our Insurance and Money Services team. We're recruiting a motivated, organised individual. You'll look after team of colleagues supporting customers.

Looking for someone who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths.

The Role


• Taking care of c 12 colleagues to ensure they can be at their best to service our customers


• Motivating and developing colleagues based on their individual needs


• Overseeing that the service to our customers is as we expect


• Looking for opportunities to continually improve how we support colleagues and customers in what we do


• Ensuring colleagues follow our policy and process – always meeting our quality expectations


• Continually embedding and developing a positive culture across our teams


• Reviewing and understanding more about what our customers' needs and how we're meeting these needs daily


• Committed to building a strong Team and offering support and motivation.

We need you to have


• Customer Service Experience & leadership experience


• Experience of managing and coaching a successful team, with ability to give honest and constructive feedback


• A proven track record of providing and driving excellent customer service


• Evidence of supporting and developing self and others


• Experience of working in financial services is desirable but not essential.

Skills relevant for the role:


• Strong communication skills and customer focused


• Continuous improvement - finding opportunities to drive improvement in processes & services


• Completing risk assessment and quality measures


• Ability to learn new systems and processes


• Positive attitude to change.

If you don't tick all the boxes but feel you have some of the relevant skills we're looking

for, please apply and we're happy to have a conversation with you.

What's in it for you?


• Prepare for your retirement with our colleague pension scheme.


• Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.


• Performance related annual bonus.


• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.


• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.


• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.


• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.


• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

Role Alignment

Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.

Interviews

Interviews are expected to be held from 13th August 2024.

How to apply

We value our people anddiverse teams and believe the variety of backgrounds and experiences make usstronger to achieve our goals.

Our colleagues are workinghybrid, taking time to meet with colleagues in our offices for moments thatmatter, such as team catch ups, planning meetings and more. If you'reinterested in finding out more about what a career at Tesco Bank looks like,click apply to find out more

Why Tesco Bank?

We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.

#J-18808-Ljbffr
  • Team Leader

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    Team Leader - Newcastle upon TyneWe are now hiring Team Leaders at City Baths Newcastle. Are you looking to develop in your Leisure Career? Do you have transferable skills and are you looking to work in a rewarding industry that brings health and wellbeing to your community? Then we have the role for you Who We Are: Fusion Lifestyle has the mission to bring...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Join Our Dynamic Team at Sephora UKAre you enthusiastic about beauty and skincare services? Do you possess leadership experience within the beauty sector? If so, we have an exciting opportunity for you.Position: Services Team LeaderLocation: Newcastle, GBCompany: SephoraAbout Us: At Sephora, we are committed to empowering our clients and teams to embrace...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Care Full time

    Job OverviewPosition: Team Manager - Children with DisabilitiesLocation: Newcastle, UKSalary: £27 - £35 per hourAbout Randstad Care:Randstad Care is proud to collaborate with the Children with Disabilities Team in Newcastle, seeking a dedicated and experienced Team Manager.This role is ideal for a proficient leader who is passionate about enhancing the...

  • Culinary Team Leader

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Restaurant Associates Full time

    Culinary Team LeaderWe are seeking a dedicated Culinary Team Leader to oversee the efficient operations within Restaurant Associates, working on a full-time basis with a commitment of 35 hours per week.As a Culinary Team Leader, you will leverage your expertise to uphold exceptional standards of quality in our food service. In return, you will have...

  • Culinary Team Leader

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Restaurant Associates Full time

    Culinary Team LeaderWe are seeking a dedicated Culinary Team Leader to oversee the efficient operations within Restaurant Associates, working on a full-time basis with a commitment of 35 hours per week.As a Culinary Team Leader, you will leverage your expertise to uphold a high standard of quality in our food service. In return, you will have opportunities...

  • Culinary Team Leader

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Restaurant Associates Full time

    Culinary Team LeaderWe are seeking a committed Culinary Team Leader to oversee the daily operations within Restaurant Associates. This full-time position involves a commitment of 35 hours per week.As a Culinary Team Leader, you will leverage your expertise to uphold exceptional standards of service. In return, you will have opportunities for career...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom QA Full time

    Team Leader for Student and Academic Support ServicesPosition: Team Leader for Student and Academic Support ServicesLocation: Northumbria University Newcastle Campus QA Pathway CollegeType: Full-time Permanent RoleAre you a skilled administrator seeking a rewarding position within the educational field? We present a unique opportunity tailored for you.Role...

  • Beauty Team Leader

    3 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harrods Full time

    We are seeking an exceptional leader to join our H beauty team in Gateshead as an Assistant Manager. This is a 6-month Fixed Term Contract with the possibility of converting to a permanent position.H beauty is a unique and innovative beauty hall, offering a luxurious experience to our customers. Our stores feature a champagne bar, blow dry bar, interactive...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Care Full time

    Position Title: Children's Services Team Leader - Specialized Support for Children with Disabilities Employment Type: Full-Time About Randstad Care:At Randstad Care, we are committed to enhancing the lives of children with intricate health requirements and disabilities, along with their families. Our approach is centered around building strong relationships...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About Sephora Sephora is a global beauty retailer dedicated to empowering individuals to embrace their uniqueness and redefine beauty standards. We are committed to fostering a diverse and inclusive environment where every individual is valued and celebrated. Our ultimate goal is to revolutionize the future of beauty by encouraging self-expression and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stonegate Group Full time

    Become a Leader at Stonegate GroupWe are in search of skilled professionals who thrive in collaborative environments and are committed to delivering outstanding guest satisfaction.Your key responsibilities will include:Guiding, training, and developing your team membersWorking alongside management to realize shared objectivesUpholding standards and...

  • Fragrance Team Leader

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Fragrance Team LeaderLocation: Newcastle, GBAt Sephora, we are dedicated to inspiring our clientele, empowering our personnel, and assisting them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our teams embody our mission: to broaden the perception of beauty by empowering...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    At Sephora, we are dedicated to inspiring our clientele and empowering our personnel to reach their fullest potential. We foster an inclusive atmosphere where diversity is celebrated and every individual is appreciated. Our mission is to transform the future of beauty by unlocking the extraordinary within each of us. Join us in our endeavor to reimagine...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Government Recruitment Service Full time

    The Department for Environment, Food and Rural Affairs (Defra) serves as the UK government entity dedicated to protecting our natural surroundings, bolstering our esteemed food and agriculture sector, and fostering a vibrant rural economy. Our extensive responsibilities significantly impact daily life, influencing everything from the food we consume to the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stonegate Group Full time

    About Us At Stonegate Group, we're passionate about creating vibrant and welcoming spaces where people can connect and enjoy themselves. Our diverse portfolio of pubs, bars, and late-night venues across the UK offers something for everyone, from casual drinks to delicious meals and unforgettable experiences. The Role: Front House Team Leader We're looking...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom QA Full time

    Pathway Programmes Academic Support Team LeaderPosition: Academic Support Team LeaderJob Type: Full-time Permanent RoleWe are seeking an experienced administrator to join our team as an Academic Support Team Leader in the Pathway College at Northumbria University.About the Role:Coordinate and contribute to professional services at the Pathway CollegeManage...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leader Recruitment Group Full time

    Leader Recruitment Group is seeking a dedicated Learning Support Assistant (LSA) to join our team, providing essential support within educational settings tailored for students with social, emotional, and mental health challenges (SEMH). This position is ideal for individuals with prior experience in assisting children with SEMH needs or those who have...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leader Recruitment Group Full time

    Leader Recruitment Group is seeking a dedicated Learning Support Assistant (LSA) to join our team in supporting students with social, emotional, and mental health challenges (SEMH). This position is ideal for individuals with experience in working with children facing SEMH difficulties or those who require personalized support. The typical working hours are...

  • Team Leader

    3 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Be Caring Full time

    Job Summary:Be Caring is seeking an experienced Care Team Manager to join our Learning Disabilities department as a Team Leader working within our Allendale House Shared Living Service. The successful candidate will be responsible for providing leadership and management support to the people we support and our staffing teams within the service.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Routes Healthcare Full time

    Routes Healthcare – Complex Care Service Leader Routes Healthcare stands as a prominent service provider in the North of England, delivering over 1.8 million hours of care annually to the community. Our expertise lies in providing high-quality homecare, focusing on complex care, clinical support, and reablement, along with facilitating hospital...