![Tesco Underwriting Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
1 month ago
Ref #
8899
Location
Newcastle
Department
CS - Customer Protect (Mgt) - NCL
Business Area
CS - Customer Protect - NCL
Working time
Full-Time
Date Published
Serving our customers, communities, and planet a little better every day.
Location: Newcastle (Office based)
Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm
Closing Date: 13 August 2024
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.
We're looking for a Customer Service Team Leader (Protect) – Home to join our Insurance and Money Services team. We're recruiting a motivated, organised individual. You'll look after team of colleagues supporting customers.
Looking for someone who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths.
The Role
• Taking care of c 12 colleagues to ensure they can be at their best to service our customers
• Motivating and developing colleagues based on their individual needs
• Overseeing that the service to our customers is as we expect
• Looking for opportunities to continually improve how we support colleagues and customers in what we do
• Ensuring colleagues follow our policy and process – always meeting our quality expectations
• Continually embedding and developing a positive culture across our teams
• Reviewing and understanding more about what our customers' needs and how we're meeting these needs daily
• Committed to building a strong Team and offering support and motivation.
We need you to have
• Customer Service Experience & leadership experience
• Experience of managing and coaching a successful team, with ability to give honest and constructive feedback
• A proven track record of providing and driving excellent customer service
• Evidence of supporting and developing self and others
• Experience of working in financial services is desirable but not essential.
Skills relevant for the role:
• Strong communication skills and customer focused
• Continuous improvement - finding opportunities to drive improvement in processes & services
• Completing risk assessment and quality measures
• Ability to learn new systems and processes
• Positive attitude to change.
If you don't tick all the boxes but feel you have some of the relevant skills we're looking
for, please apply and we're happy to have a conversation with you.
What's in it for you?
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
Role Alignment
Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.
Interviews
Interviews are expected to be held from 13th August 2024.
How to applyWe value our people anddiverse teams and believe the variety of backgrounds and experiences make usstronger to achieve our goals.
Our colleagues are workinghybrid, taking time to meet with colleagues in our offices for moments thatmatter, such as team catch ups, planning meetings and more. If you'reinterested in finding out more about what a career at Tesco Bank looks like,click apply to find out more
Why Tesco Bank?We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.
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