Funeral Service Arranger

1 month ago

Basingstoke, Hampshire, United Kingdom Dignity Plc Full time
There's more to funerals than you think...


At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy.

We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.


Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care.

We work in teams, and just like a family, we care for and protect our people and those that we look after.

We embrace our diversity, celebrate our differences, and help each other grow.

Interested In Becoming Part of our Family...?


We currently have an opportunity for a Funeral Service Arranger to join our Business Leader Vicky Drury and their dedicated team of funeral professionals within our Alexander & Dry brand supporting our communities in Basingstoke and the surrounding areas.

What Will I Be Doing?

As a Funeral Service Arranger, you will be one of the very first points of contact for our families.

You are going to be the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

You will create a welcoming, safe, and caring atmosphere for our families
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to clients who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Become trained to present our pre-paid funeral plans to our clients to the standard required by Dignity and the Financial Conduct AuthorityWhat Do I Need?

At least 2 years of work experience within a customer-orientated environment
Proactive approach and ability to communicate effectively with a wide range of people.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable always, acting with professional conduct and showing empathy.
Excellent attention to detail is essential.
A passion for customer service.
A Full UK Driving Licence (ideally) What Do I Get?

An annual salary of £25,034.09 per annum
Accruing days holiday + bank holidays
Sick pay eligibility after 12 month qualifying period
Life Assurance 2 x salary
Company Pension Scheme
Opportunity to enroll in several of our apprenticeship schemesWhat's it like to work for Dignity as a Funeral Service Arranger?

"The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place" – Jane Dugdale, Funeral Service Arranger

What are the next steps?


To be considered for this role, please submit your application via the 'apply' button, where a member of our resourcing team will review your application.

Learning & Development


Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves.

We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own

professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

Apprenticeships


From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

Please note that this role is subject to meeting regulatory requirements.

As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.

If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.

The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).


Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply.

Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity, and Inclusion Statement


Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.


We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.


Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application

  • Customer Service Representative

    2 days ago

    Basingstoke, Hampshire, United Kingdom Diligenta Full time

    Customer Service Representative Starting at GBP22,308 per year Mon-Friday, 9am-5pm Winterthur Way, Basingstoke, RG21 6SZ Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class'...

  • Shop Manager. Job in Basingstoke Leisure Recruiter

    1 week ago

    Basingstoke, Hampshire, United Kingdom Tate Full time

    Job Title- Shop Manager Basingstoke/Chineham Salary- 25,250 We are looking for two Shop Managers for a local cherished Charity. The shop Manager is responsible for the efficient running of the charity shop. This will include management of staff and volunteers, ensuring maximum financial return for the charity. Main duties and responsibilitiesMeet set sales...

  • Principal Civil Engineer Water Engineering

    2 days ago

    Basingstoke, Hampshire, United Kingdom AECOM Full time

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Casual Funeral Service Operative

    4 weeks ago

    Basingstoke, United Kingdom Dignity Full time

    There's more to funerals than you think... At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most. We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting...

  • Service Administrator

    1 month ago

    Basingstoke, United Kingdom Basingstoke Counselling Service Full time

    **Role title **Administrator **Reporting to **Office Manager **Employer **Basingstoke Counselling Service **Location **Goldings, London Road, Basingstoke, RG21 4AN. **Working hours **25 hours per week **Salary **£20,319 to £23,500 FTE per annum (dependent on experience), plus contributory pension scheme (based on hours worked per week) **Term of...

  • Customer Service Representative

    5 hours ago

    Basingstoke, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Representative**: **Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to...

  • Customer Service Representative

    17 hours ago

    Basingstoke, United Kingdom Diligenta Full time

    Customer Service RepresentativeStarting at £22,308 per yearMon-Friday, 9am-5pmWinterthur Way, Basingstoke, RG21 6SZDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based...

  • Customer Service Adminstrator

    1 month ago

    Basingstoke, United Kingdom Platform Recruitment Full time

    **Basingstoke - Customer Service Administrator - £20-24k** This company are global leaders in designing, developing, and manufacturing high-end geotechnical instruments and software. **Main Duties**: + Ensure support requests are responded to on time and to the customer satisfaction + Process repair/maintenance orders and maintain accurate sales...

  • Service Advisor

    4 weeks ago

    Basingstoke, United Kingdom Group 1 Automotive UK Full time

    Group1 Automotive Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Basingstoke is looking to recruit a new Service Advisor. About the position You will be...

  • Service Advisor

    4 weeks ago

    Basingstoke, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Basingstoke is looking to recruit a new Service Advisor. About the...

  • Service Desk Architect

    2 days ago

    Basingstoke, United Kingdom People Source Consulting Full time

    Service Desk Architect 12 month Contract Inside of IR35 £650 - £700 a day Holding high level of clearance is highly advantageous. Start Date Flexible Onsite 5 days a week - Basingstoke We have a number of key opportunities for a Service Desk Architect to work a number of key delivery programmes of new service desk systems. Due to the nature of the...

  • Service Advisor

    18 hours ago

    Basingstoke, United Kingdom Jago Consultants Ltd Full time

    Service Advisor - Automotive industry needed in the Basingstoke area.  I am working with a Car Dealership in the Basingstoke area who are currently looking for a Service Advisor to join their growing team. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? About...

  • Customer Service Advisor

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Diligenta Full time

    Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Due to the growth of our company, we will be recruiting multiple...

  • Service Desk Architect

    2 days ago

    Basingstoke, United Kingdom Experis UK Full time

    Service Desk Architect12 month ContractInside of IR35£650 - £700 a dayHolding high level of clearance is highly advantageous.Start Date FlexibleOnsite 5 days a week - Basingstoke We have a number of key opportunities for a Service Desk Architect to work a number of key delivery programmes of new service desk systems. Due to the nature of the work and...

  • Service Advisor

    4 days ago

    Basingstoke, Hampshire, United Kingdom Pembrook Resourcing Full time

    Service AdvisorConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.The ideal Service Advisor - * Previous experience in a service role is...

  • Field Service Engineer

    3 weeks ago

    Basingstoke, United Kingdom Randstad Technologies Recruitment Full time

    Field Service Engineer £40,000 per annum Reading/Basingstoke/Camberley/ Winchester / Andover Are you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking a dedicated individual to join our team and take charge of installation, maintenance, and repairs for our products...

  • Field Service Engineer

    2 weeks ago

    Basingstoke, United Kingdom Randstad Technologies Recruitment Full time

    Field Service Engineer £40,000 per annum Reading/Basingstoke/Camberley/ Winchester / Andover Are you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking a dedicated individual to join our team and take charge of installation, maintenance, and repairs for our products and...

  • Senior Probation Officer

    1 month ago

    Basingstoke, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 277685**Salary**: - £37,909 - £42,251**Job grade**: - Other- NPS Pay Band 5 National**Contract type**: - Permanent**Type of role**: - Senior leadership**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Field Service Engineer

    5 days ago

    Basingstoke, United Kingdom Randstad Tech IT Full time

    Field Service EngineerCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.£40,000 per annumReading/Basingstoke/Camberley/ Winchester / AndoverAre you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking...

  • Customer Service Administrator

    2 days ago

    Basingstoke, United Kingdom ITW Full time

    Company Description ITW Global Fasteners is part of the Automotive segment within ITW. Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with...

  • Operations Development Executive

    2 days ago

    Basingstoke, Hampshire, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full time

    Job Description Head of Operations (Account Leader) Basingstoke (Hybrid) Here at Diligenta, we are proud to be a market leader and the single largest provider of outsourced third-party administration services to the UK Life & Pensions industry. Our 10,000 employees service 7 of the most renown financial services companies in the UK along with their...

  • Junior / Graduate Field Service Engineer

    3 days ago

    Basingstoke, United Kingdom Randstad Tech IT Full time

    Junior / Graduate Field Service EngineerThe following information provides an overview of the skills, qualities, and qualifications needed for this role.£30,000 per annumReading/Basingstoke/Camberley/Winchester/AndoverAre you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking...

  • Service Desk Architect

    2 days ago

    Basingstoke, Hampshire, United Kingdom Experis UK Full time

    Service Desk Architect 12 month Contract Inside of IR35 £650 - £700 a day Holding high level of clearance is highly advantageous. Start Date Flexible Onsite 5 days a week - Basingstoke We have a number of key opportunities for a Service Desk Architect to work a number of key delivery programmes of new service desk systems. Due to the nature of the work and...