Service Administrator

2 weeks ago

Basingstoke, United Kingdom Basingstoke Counselling Service Full time

**Role title **Administrator

**Reporting to **Office Manager

**Employer **Basingstoke Counselling Service

**Location **Goldings, London Road, Basingstoke, RG21 4AN.

**Working hours **25 hours per week

**Salary **£20,319 to £23,500 FTE per annum (dependent on experience), plus contributory pension scheme (based on hours worked per week)

**Term of contract **Permanent

**Holidays **25 working days pro rata per annum plus public holiday entitlement (also on a pro rata basis). In addition, Christmas closure entitlement will be applied after one full year’s service.

**Start date **As soon as possible

**Closing Date** Applications close on 21s August 2023

**Basingstoke Counselling Service**

Basingstoke Counselling Service, a member of the National Counselling Network, has been serving the community since 1985. We offer one-to-one and couples counselling for adults, via a team of counsellors who provide a professional and affordable service. Our counsellors are supervised and practise within the BACP Ethical Framework for the Counselling Professions.

We also have a long heritage of providing highly regarded training courses from one-day CPD workshops through to a three-year BACP Accredited Diploma in Psychodynamic Counselling.

**Overview of the post**

We are seeking a suitably experienced administrator who has the skills to support the efficient and effective operation of BCS as part of a wider administrative team.

**Essential Tasks**
- To make, receive and progress correspondence with clients. Respond to all enquiries, as per procedure, identify and take appropriate action or ensure the action is taken by the appropriate person
- To arrange initial consultation appointments between clients and counsellors
- To liaise with, and offer administrative support to the clinical management team as needed
- To provide administrative support to counsellors, supervisors, and BCS Diploma trainees as required
- To provide administrative support for BCS training courses including Introduction to

Counselling, Certificate in Counselling Skills and Theory, and Diploma in Psychodynamic Counselling.
- To provide administrative support for Continuing Professional Development courses run by BCS
- To provide administrative support for fundraising activities
- To provide administrative support to the Finance Manager and with finance systems
- To work with colleagues within the administrative team to streamline systems and processes for maximum efficiency
- To undertake data tasks including: update and manage client database, produce monthly statistical reports on Service activities
- To maintain confidentiality within the Service

**Desirable Tasks**
- Financial tasks including: record and deposit all monies received by BCS into the appropriate bank account, manage records of outgoing invoices and arrange payment for incoming invoices
- IT tasks: provide day-to-day IT support alongside our external IT support provider, learn use of existing software packages, research and implement new software packages as required

This is not an exhaustive list as the requirements of the role may change from time to time.

In addition, you may be required to contribute to other Service development and delivery tasks as required.

Person Specification

**Knowledge and Essential experience**
- Administration and customer service experience

**Desirable Skills**
- Experience of financial administration
- Experience of working with social media platforms and marketing administration
- Knowledge and understanding of IT systems
- Experience of working in the charity sector

**Essential Skills**
- Excellent IT skills
- Excellent telephone skills
- Effective communicator
- Ability to manage and prioritise workloads from multiple sources
- Ability to work with confidentiality and ethical standards
- Ability to use initiative and respond appropriately to sensitive situations
- Highly efficient and organised with strong time management skills and ability to work to deadlines
- Ability to work effectively both independently and as part of a team and seek help if needed
- Excellent accuracy with an eye for detail
- Ability to concentrate and work in a busy office
- Ability to learn new software packages

**Education**
- Good standard of education including GCSE or equivalent grades A-C in Maths and English

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £20,319.00-£23,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 21/08/2023

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