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Customer Coordinator

4 months ago

Wellingborough, Northamptonshire, United Kingdom Pertemps Full time
Our client in Northamptonshire is looking for a Customer Coordinator to join their team.
£24k - £26k
7.30am-4.30pm / 8.30am-5.30pm

Main Responsibilities:

  • Operate and maintain a spreadsheet recording all plant movements.
  • Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
  • Obtain detailed information from customers requesting plant, off hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
  • Source and re hire external equipment ensuring both best price and quality.
  • Liaise with depots to ensure that plant is available.
  • Prevent invoice queries arising by ensuring contracts are raised accurately.
  • Use Smart Office to locate plant and check correct rates are being used.
  • Reporting errors on rates to Major Account Managers.
  • Produce weekly reports for customers showing all plant movements.
  • Attending occasional meetings with Major Account Managers.
  • Take opportunity to secure additional revenue through add on sales and converting off hires into hires.
  • Liaise with Major Account Managers and provide updates and performance reports as required.
  • Weekly reports to Major Account Managers and customers.
If you are interested, please apply with your up-to-date CV today