Collections Officer
3 weeks ago
- Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
- Check and validate documentation provided by customers in accordance with strictly defined requirements, to ensure that documents provided are applicable and correct.
- Maintain accurate records and case notes on specified systems and in line with defined standards, so that information is accurate, up to date, accessible and auditable.
- Contributing ideas to improve ways of working.
- Keeping your knowledge up to date via the web, publications, briefing notes, and training opportunities.
- We are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment.
- Good level of educational attainment, i.e. GCSE grades A*, A, B, C or equivalent in Mathematics and English or equivalent office experience.
- Knowledge of council tax and business rates legislation and working procedures.
- Knowledge of dealing with vulnerable customers in a sensitive manner.
- Decision making and problem-solving skills.
- Good communication skills.
- Good level of interpersonal skills (verbal and written) and core customer care.
- Ability to work with as part of a small team under pressure to achieve set targets.
- To be able to provide clear guidance to staff.
- Tenacity, enthusiasm for the task and ability to embrace change.
- Ability to react and stay calm in difficult situations.
- Able to process high volumes of information at speed and with accuracy, Ability to work under pressure to achieve targets.
- Training & Development opportunities
- Flexible working/flexitime scheme
- Agile working
- Generous leave entitlement
- Access to employer pension scheme
- Car salary sacrifice scheme
- Cycle salary sacrifice scheme
- Reduced cost membership at our Leisure Centres
- Shop and Save discounts at a variety of local shops
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Collections Officer
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Collections Officer
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Collections Officer
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Collections Specialist
5 days ago
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Collections Consultant
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