Collections Officer

2 months ago


County Hall Cross Street Beverley HU BA, United Kingdom East Riding of Yorkshire Council Full time
The job itself

We currently have a vacancy in this team and are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment. This post is a career graded post, with opportunities to progress within the Revenues and Benefits Service area.

The Role

You will be dealing with all aspects of council tax work, which includes billing households, awarding discounts and exemptions and setting payment plans mixed with telephone support when needed.

Key responsibilities include:

  • Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
  • updating systems and records.
  • contributing ideas to improve ways of working.
  • keeping your knowledge up to date via the web, publications, briefing notes, and training opportunities.

Please note: This is a career graded post. There will be the opportunity to move through the grades once eligible criteria have been met. Also, this role involves working from home with days in the office environment.

What we are looking for

  • We are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment.
  • Good level of educational attainment, i.e. GCSE grades A*, A, B, C or equivalent in Mathematics and English or equivalent office experience.
  • Knowledge of council tax and business rates legislation and working procedures.
  • Knowledge of dealing with vulnerable customers in a sensitive manner.
  • Decision making and problem-solving skills.
  • Good communication skills.
  • Good level of interpersonal skills (verbal and written) and core customer care.
  • Ability to work with as part of a small team under pressure to achieve set targets.
  • To be able to provide clear guidance to staff.
  • Tenacity, enthusiasm for the task and ability to embrace change.
  • Ability to react and stay calm in difficult situations.
  • Able to process high volumes of information at speed and with accuracy, Ability to work under pressure to achieve targets.

Working for us

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

  • Training & Development opportunities
  • Flexible working/flexitime scheme
  • Agile working
  • Generous leave entitlement
  • Access to employer pension scheme
  • Car salary sacrifice scheme
  • Cycle salary sacrifice scheme
  • Reduced cost membership at our Leisure Centres
  • Shop and Save discounts at a variety of local shops

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