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Collections Specialist
2 months ago
Pure Resourcing Solutions Limited is working with a specialist financial services business to recruit a Collections Consultant to join their team of customer-focused collections specialists.
Key Responsibilities- Liaise with customers to collect outstanding mortgage and loan repayments.
- Maintain high-quality customer service through communication and negotiation.
- Monitor term-expired accounts and refer to senior management for further consideration.
- Work with customers to understand their financial circumstances and agree realistic and sustainable arrangements.
- Deal with incoming and outgoing calls for collections.
- Experience in similar collections roles within financial services.
- Ability to listen, empathize, negotiate, and inspire confidence.
- Good communication skills, both verbal and written.
- Time management skills.
- Ability to work as part of a team.
Hybrid working arrangement with 2 days in office and 3 days at home.
