Customer Assistant

4 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom Marks and Spencer Full time

All the details

Customer Assistant - Bureau De Change - Teesside Park

Temporary Position - 22 hours per week

Work Pattern

WEEK 1 & 2 - Sun Tues Wed Sat

Travel Money Purpose

To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time

Champion new ways of working within stores through an open mindset and positive attitude

Complete tasks and processes that deliver best in town' standards

Serve and sell across all Travel Money and other service channels brilliantly well

Be the voice of our customer to help us continually improve

Key Accountabilities

Demonstrate a genuine interest in your customers and build good relationships

Serve our customers efficiently and brilliantly well

Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence

Own your own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services help our customers

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and the part you play

Complete all Travel Money tasks with pace, accuracy and in line with procedures

Follow safe, legal and financial crime working practices

Key Capabilities

Understands how M&S operates, it's strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things and suggests improvements

Effective at communicating; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges, recovering quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience

Contributing to store profitability

INTERNAL

Work to get things done right first time within timescales

Comprehensive knowledge of Travel Money channels

Good level of product knowledge and other services

Up to date knowledge of the commercial operation and brilliant basics

Good level of digital capability and use of digital tools and applications

Understand customer needs and spot selling opportunities to delight

Adapting to change

Flexible and able to learn quickly

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

M&S Bank Travel Money support team

BIG

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