Credit Controller

2 months ago


Birmingham, Birmingham, United Kingdom Leonardo Hotels Head Office Birmingham Full time

Are you looking for a happy place to work; where your personality can shine, you can build a career and have a great work life balance?

We want people, not robots

Be Yourself - Be Leonardo

Leonardo Hotels Head Office Birmingham has a great opportunity for a Credit Controller to join us at our Shared Service Centre.

We want you to be part of our friendly and diverse team, working together to provide our customers with a great customer service experience in a fast paced and evolving environment.

Your responsibilities will be:

Delivering excellent service to all of our customers, going above and beyond to exceed their expectations
To actively chase debts by liaising with the customers over the phone, by e-mail or by any other means at the Company's disposal
To manage the outstanding balances before accounts become overdue
Monitor credit limits and report daily to the Credit Control Manager
To maintain communication records to support credit control activities ensuring compliance with the Group Policy
Payment Allocation
Ensure proactive planning takes place
To develop and assist in the implementation of any enhancements where required
Communicating and cooperating with management & colleagues
Representing the company values and adhering to brand standards
Using your own initiative in new and challenging situations
To communicate with all units to manage queries and resolve within the time lines set by the Company.

We are looking for
Personality; someone who is fun, sociable and a team player
Energy; someone who is willing, attentive and who's glass is always half full
Ambition; someone who is driven, hard-working and committed
Creativity; someone who uses their own initiative, is proactive and able to solve problems
A great communicator; with an excellent telephone manner, literacy and computer skills
A cool head; someone who is organised, patient and able to multi-task
Very good IT skills in Microsoft Office
Knowledge of the hospitality industry
Working knowledge of SAP/Opera (preferred not essential)

Why come and work for us?

Check our our fantastic benefits below:

Earn thousands by referring a friend to work with us
Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
Company Pension Scheme, Life assurance & Wellbeing support
28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
The opportunity to work for a well-respected brand where people development is at the heart of our culture
An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
Employee of the month earning you a little bonus and fame for that entire month.
Meals on duty
Monthly / Quarterly engagement activities - we like to have fun while working hard
Annual Charity Event Day- we help and support our communities
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

We Welcome Happy #happyistheplacetobe
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