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Credit Controller

2 months ago


Birmingham, Birmingham, United Kingdom Robert Walters Full time
About the Role

We are seeking a highly skilled Credit Controller to join our team at Robert Walters. As a Credit Controller, you will play a crucial role in delivering a seamless credit control service to our clients, ensuring timely collection of debts and maintaining accurate records.

Key Responsibilities
  • Deliver Exceptional Credit Control Service: Provide proactive support to clients, surveyors, and stakeholders to ensure efficient and effective credit control services.
  • Maximize Collection Performance: Identify and pursue debt collection opportunities, ensuring timely payment from clients.
  • Manage Tenant Ledgers: Maintain accurate and up-to-date records of tenant accounts, including reconciliations and contact information.
  • Drive Debt Collection: Meet departmental KPIs, SLAs, and internal targets for debt collection, working closely with the cashiering team to ensure accurate and timely cash allocation.
  • Provide Expert Advice: Offer guidance to stakeholders on debt status and suggested next steps, liaising with enforcement officers and solicitors as needed.
  • Contribute to Team Success: Participate in team meetings, contribute to continuous improvement in processes and procedures, and maintain accurate debt commentary and categorization.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in Excel and other relevant software.
About Robert Walters

Robert Walters is a leading recruitment agency specializing in financial services. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented Credit Controller to join our team.