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Church and Supporter Care Officer
3 months ago
Are you passionate about Jesus, church and helping others? Do you believe giving is part of Discipleship? Love chatting with people and enjoy ticking off a to do list?
• Permanent, part-time - 21 to 28 hours a week. Flexible hours welcome, may suit someone returning to work after a career break or who is currently studying.
• Hybrid working ~ 40-60% home working.
• Starting salary £18, hours) to £24, hours) pro-rata (£30,320 FTE rising to £34,070) depending on experience, with a generous pension contribution: up to 10 per cent employer contribution on annual salary.
• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.
• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:
access to 24/7 employee assistance programme with qualified counsellors
wellbeing coffee mornings
menopause support
up to three volunteer days a year
up to three family emergency leave days a year
retreats and resources for prayer life
We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.
Talk to us first?
If you would welcome an informal discussion (between Monday-Friday) about the role, what hours you could do and when you might like to work before applying, please contact Melinda Staines, People and Culture Manager.
Your role
Church Mission Society is passionate about God's mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you'll bring delight to our churches and donors by successfully dealing with their enquiries as their first port of call.
You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.
The organisation you'll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you'll need to succeed
The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in delivering results through telephoning in a customer care environment is highly desirable.
It is also a requirement for this post holder to be in sympathy of CMS's values and aims.
Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme.
Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.
