Current jobs related to Manager, Technical Support - Edinburgh, Edinburgh - Adobe
-
Technical Support Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity.Job SummaryWe're seeking a results-focused leader to join our EMEA Customer Support management...
-
Technical Support Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity.Job SummaryWe're seeking a results-focused leader to join our EMEA Customer Support management...
-
Technical Sales Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Technical Sales ManagerWe are seeking an experienced sales professional to join our team as a Technical Sales Manager. As a key member of our sales team, you will be responsible for promoting our heat pump products in the UK market.Key Responsibilities:Building relationships with key stakeholders across the industryIdentifying and acquiring new...
-
Technical Sales Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Technical Sales ManagerWe are seeking an experienced sales professional to join our team as a Technical Sales Manager. As a key member of our sales team, you will be responsible for promoting our heat pump products in the UK market.Key Responsibilities:Building relationships with key stakeholders across the industryIdentifying and acquiring new...
-
Evening Technical Service Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom MTrec Technical Full timeJoin Our Team at MTrec Technical:We are seeking a dedicated Evening Technical Service Specialist to enhance our service delivery. This role offers a range of benefits and opportunities for professional growth.What We Offer:Attractive initial compensation: Enjoy a competitive starting salary that reflects your skills and experience.Career Advancement: We...
-
Technical Support Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity.Job SummaryWe're seeking a highly skilled Technical Support Specialist to provide high-level...
-
Technical Support Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity.Job SummaryWe're seeking a highly skilled Technical Support Specialist to provide high-level...
-
Technical Support Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full timeJob SummaryWe are seeking a highly skilled IT Support Technician to join our team at Meraki Talent Ltd. As an IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesTechnical Support: Provide...
-
Technical Support Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Teacheroo Full time £31,863 - £37,734Position Overview:Teacheroo is seeking to hire a Technical Support Specialist. In this role, you will join a skilled, supportive, and collaborative team, providing first and second line technical assistance to a diverse group of staff and students. As the Technical Support Specialist, you will ensure timely and professional service by managing each reported...
-
Technical Support Specialist
6 days ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeUnlock Your Potential as a Technical Support Specialist at AdobeWe're on a mission to empower individuals and organizations to create exceptional digital experiences. As a Technical Support Specialist, you'll play a critical role in delivering high-level technical support to our enterprise customers, ensuring they get the most out of our Creative Cloud and...
-
Technical Support Specialist
6 days ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeUnlock Your Potential as a Technical Support Specialist at AdobeWe're on a mission to empower individuals and organizations to create exceptional digital experiences. As a Technical Support Specialist, you'll play a critical role in delivering high-level technical support to our enterprise customers, ensuring they get the most out of our Creative Cloud and...
-
Technical Support Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom FINTEC recruit Ltd Full time £35,000FINTEC recruit is facilitating the hiring process for a permanent position as a Technical Support Specialist within the educational sector. This role offers a competitive salary of up to approximately £35,000, along with a comprehensive benefits package. The working hours are Monday to Friday, totaling 38.75 hours per week, with opportunities for overtime...
-
Technical Support Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Consider IT Full timeJob OverviewConsider IT is a progressive and rapidly expanding IT support firm committed to delivering exceptional technical assistance and IT solutions to enterprises of all sizes. Our goal is to ensure that our clients' IT frameworks operate seamlessly, allowing them to concentrate on their primary business functions. We are in search of a proficient...
-
Technical Support Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom George Watson's College Full timeAbout the RoleGeorge Watson's College is seeking a highly skilled and experienced IT Service Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing prompt and professional IT support to our staff and students.The ideal candidate will have a strong background in IT support, with experience in...
-
Technical Support Engineer
1 month ago
Edinburgh, Edinburgh, United Kingdom Morris Sinclair Recruitment Full timePosition OverviewMorris Sinclair Recruitment is excited to collaborate with a reputable Managed Services Provider seeking a Technical Support Engineer to enhance their team. This organization has demonstrated remarkable growth and is committed to fostering a cooperative and enjoyable workplace culture.The role of the Technical Support Engineer encompasses...
-
Technical Support Specialist
6 days ago
Edinburgh, Edinburgh, United Kingdom Avaloq Full timeAbout AvaloqAvaloq is a leading provider of wealth management technology and services for financial institutions worldwide. With a global footprint and a team of over 2,500 colleagues, we offer a unique opportunity to work with some of the world's leading financial institutions.Job SummaryWe are seeking a highly skilled First Level Support Engineer to join...
-
Technical Support Specialist
6 days ago
Edinburgh, Edinburgh, United Kingdom Avaloq Full timeAbout AvaloqAvaloq is a leading provider of wealth management technology and services for financial institutions worldwide. With a global footprint and a team of over 2,500 colleagues, we offer a unique opportunity to work with some of the world's leading financial institutions.Job SummaryWe are seeking a highly skilled First Level Support Engineer to join...
-
Technical Sales Support Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom BAE Systems Full time{"h1": "Technical Sales Support Officer | BAE Systems Australia", "p": "At BAE Systems Australia, we are seeking a highly skilled Technical Sales Support Officer to join our Cross Domain Solutions (CDS) business unit based at Edinburgh Parks, SA. As a Technical Sales Support Officer, you will provide high-level technical administration support for the...
-
Technical Sales Support Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom BAE Systems Full time{"h1": "Technical Sales Support Officer | BAE Systems Australia", "p": "At BAE Systems Australia, we are seeking a highly skilled Technical Sales Support Officer to join our Cross Domain Solutions (CDS) business unit based at Edinburgh Parks, SA. As a Technical Sales Support Officer, you will provide high-level technical administration support for the...
-
Technical Support Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Progeny Full timeRole OverviewAs a Technical Support Specialist, you will become an integral part of our expanding IT department, assisting colleagues with various IT-related challenges, encompassing network, hardware, and software issues. You will serve as a primary contact for internal team members, ensuring seamless support and fostering excellent service standards.Your...
Manager, Technical Support
3 months ago
JOB LEVEL
M30EMPLOYEE ROLE
People ManagerPosition Summary
As a member of the EMEA Customer Support management team, we provide leadership to our technical support teams as they address technical support requests from our Experience Cloud customer base. This role is critical in ensuring consistently high levels of service for customers who request technical assistance with our Analytics and Target solutions. We work in partnership with both our regional and global colleagues to ensure consistent, efficient, detailed and accurate support is being provided to all customers. We are looking for a results focused leader to join our team with a passion for innovation and people development helping improve our ability to deliver positive outcomes and experiences for our team members and our customers.
What You'll Do
As a member of the EMEA support leadership team we are responsible for delivering against the following key objectives:
Share with team the mission, vision and core values of ADOBE Customer Support. Provision of clear communications to your team in relation to all team objectives, service improvement initiatives, strategic direction and any structural changes that the organisation is undertaking. Take full ownership for all direct people management activities for all team members, such as agreeing objectives, measuring performance and providing valuable and constructive feedback, allocation of project work, participation of team members in key initiatives, fostering a culture of development and learning as well as enhancing and improving team morale. We role model the agreed key behaviours & capabilities designed to ensure high quality Customer Experience encouraging a high level of interaction and faster and more efficient resolution of customer issues. Use and evaluate performance data to create action plans to improve organisational or individual performance driving customer satisfaction, employee development, operational efficiency and service quality. Collaborate across the wider Customer Success and Sales leadership team to ensure alignment in customer retention and advocacy initiatives. Advocate on behalf of our customers during any CSO investigation or as part of the CSO review process and act as a leader on the management team for EMEA clients.
Operational Support Experience
You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. You have experience and enjoy leading teams to key performance indicators Experience with developing and implementing Self-Service strategies, ITIL or incident management would be beneficial. Excellent organisational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally
You help your team by setting SMART goals with realistic timelines and an eye on how they deliver in parallel to what they deliver. You have with strong mentoring and coaching skills enabling our team members to deliver their best. You focus on long term sustainable strategic improvements in favour of short term results.
Influential
Proven track record working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.
Strong Communicator
Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions.
What You'll Need To Succeed
Business Insight
You will need a high quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills and are forward-thinking.
Results Focus
You help your team by setting SMART goals with realistic timelines and an eye on how they deliver in parallel to what they deliver. You have with strong mentoring and coaching skills enabling our team members to deliver their best. You focus on long term sustainable strategic improvements in favour of short term results.
Influential
Proven track record working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.
Strong Communicator
Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm.
You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery.
You have experience and enjoy leading teams to key performance indicators
Experience with developing and implementing Self-Service strategies, ITIL or incident management would be beneficial.
Excellent organisational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally
Operational Support Experience
You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery.
You have experience and enjoy leading teams to key performance indicators
Experience with developing and implementing Self-Service strategies, ITIL or incident management would be beneficial.
Excellent organisational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
