Income Manager

4 weeks ago

Tewkesbury, Gloucestershire, United Kingdom Bromford Full time

If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford At Bromford you will enjoy working in an organisation recognised as a Great Place to Work and enjoy many of the benefits we offer, including up to 10% Performance-Related Pay, depending on both the business achieving its targets and your professional growth and development.

Our Income Management Team are responsible for the monitoring and collection of rental income, and maximising customers benefits.

As an Income Team Leader, you'll lead a team of Income Management Advisors, Garage Income Co-ordinators & Former Tenant Advisors.

You will coach and provide them with the technical and legal advice they need to deliver excellent services to support customers to thrive in their tenancies.


You'll work across your geography to achieve the best results for our customers to allow them to thrive in their homes and communities, therefore a full driving licence and access to a vehicle will be required.

Experience in the housing or benefits sector will help you hit the ground running.

You'll need to have an in-depth knowledge of the income collection process so that you can provide technical support, advice, and guidance to your team.

You will have experience of managing teams to deliver KPI's and of performance management. You will respond to complaints, stakeholder enquiries and escalated cases in line with our complaints procedure and/or income policy. You will manage data and information which supports the efficient and effective delivery of service. Additionally, you will ensure regulatory reporting information is accurately recorded, reconciled, and reported.


Your work will help us achieve important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures to thrive.

This role is permanent, full time and subject to an enhanced DBS check. You will be working between your locality, the office in Tewkesbury (GL20 8ND) and home.

In this role, we want you to bring:

  • Experience of managing a front-line customer facing team, ideally with income or housing experience and performance management
  • Commitment to coaching and developing colleagues and ensuring they reach their full potential
  • Experience of managing an income management process or benefit maximisation process and achieving KPI's
  • Positive and motivating attitude to get the best from a team of people where you have both direct and indirect line management responsibilities
  • Excellent communication skills
  • Excellent work ethic
  • Great attention to detail
  • Excellent IT Skills, comfortable using multiple systems and a willingness to learn new software


If you have previous experience in roles such as Income Team Leader or Housing Team Leader this could be the ideal role for you.

Closing date for applications is Saturday 31 August with interviews taking place either 5 or 6 September at our Shannon Way office

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