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Client Relations Coordinator

3 months ago

Tewkesbury, Gloucestershire, United Kingdom Bloor Homes Full time

Customer Support Specialist

  • Managing incoming communications via phone, mail, and electronic messages related to customer support.
  • Assessing customer grievances and addressing concerns promptly.
  • Facilitating coordination among customer support technicians, vendors, and subcontractors.
  • Monitoring customer satisfaction and maintaining accurate records.
  • Assisting in the defect reporting process.
  • Handling customer feedback reports.
  • Participating in required meetings.
  • Adhering to company policies and operational procedures.
  • Implementing Health and Safety protocols in response to Covid-19.

ESSENTIAL SKILLS / QUALIFICATIONS

  • Experience in office-based customer service.
  • Familiarity with CRM systems.
  • Educational background equivalent to GCSE standards.
  • Excellent communication and time management abilities.

EMPLOYEE BENEFITS

  • Participation in the Scottish Widows Pension Scheme.
  • Entitlement to 33 days of annual leave.
  • Employee discounts at Triumph Motorcycles Ltd.
  • Competitive pricing on company properties.