Home Point Assistant
2 months ago
Job Title:
Homepoint Assistant
Contract:
Temporary until to cover secondment
Location:
Hybrid- Home and Blueschool House
Hours: 37
Salary:
£23,893 to £25,079
Closing date: 6th August 2024
Interview:19th August 2024
The role
An exciting opportunity has arisen to join Herefordshire Councils Home Point Team who manage the housing waiting list for the Council on behalf of the local Registered Providers forming a partnership to provide housing for local people.
We currently have available a Grade 5, Fixed Term full time post (37 hours/week) until 31/03/2025, working within a small team and the wider team of Housing Solutions based at Blueschool House in Hereford.
Working as part of a multi-functional team, receiving enquiries by correspondence, face to face, telephone and digital communication, taking appropriate action to provide an efficient and effective service for applicants, seeking to maximize resolution of enquiries at first point of contact and assistance with housing need enquiries in relation to the council's Housing Register.
The role involves determining eligibility to register on the council's waiting list for housing, advising and assisting with the completion of online applications, inspection of the relevant documentation required for processing, and enabling the completion of housing register applications for applicants to bid for available social housing.
This will involve assessment of clients' confidential information in line with national legislation and local policies and the provision of accurate data for monitoring and reporting of statistical data as required by government bodies.
About You
Ideally you will have an understanding of the housing need in Herefordshire, however, training will be provided for these roles.
You will also need to have a flexible approach to working where priorities can change and challenges must be met, while maintaining the high standards set by the Home Point team.
The successful candidate will ensure that Home Point continuously improve services for internal and external clients along with promoting a positive image through the development of good working relationships with customers, partners and colleagues.
We Offer
A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £23893
- Pension Scheme Enrolment in the Local Government (LGPS)
Career progression:
clear pathways to progress
Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
Flexible working:
flexi-time, job-share, part-time hours and, in some instances, home working
Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
Our ambitious transformation programme aims to further build on this to offer an all-age approach.We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it's like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website:Don't meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we're seeking
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing.
If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email:
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place
Our groups include:
Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans.
For more information on our Employee Network Groups please click here.How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role.
They will confirm the date, time and location of your interview, so please keep an eye on your email inbox.
Good luck, we're looking forward to meeting you
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
- We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.
Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.
Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults.If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building brighter futures-
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