Contact and Support Advisor

2 months ago

Colchester, Essex, United Kingdom Colchester City Council Full time

Contract Type: 1x 12 Month Fixed Term Contract

Working Hours: 37 hours per week

Are you passionate about delivering high quality customer service?

Do you have experience working in a fast-paced customer service or call centre role?

Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels?

If so, then this role is for you.

Colchester City Council are seeking two Contact and Support Advisors to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes (CBH) and Colchester City Council (CCC).

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

Duties of the role

The successful candidate will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy call centre environment. The candidate will have a keen sense of accuracy and adept at using a wide range of systems in order to be as effective as possible when handling enquiries.

The role also requires the candidate to provide a face to face service at our Greenstead Local Housing Office which is scheduled and shared amongst the team.

Qualifications and skills required

To be successful in this role, we expect you to have extensive experience of working in a call centre or a fast-paced customer service role. IT skills such as Microsoft Office 365 applications would be beneficial. We expect you to have GCSE's including English and Maths graded C or above.

What we offer

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

  • Flexible working if working additional hours
  • Gym, travel and online retail discounts
  • Excellent training, development and progression opportunities

For an informal discussion about this vacancy, please contact Sam Ward, Contact & Support Team Leader,

For further information regarding this vacancy, please click here.

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