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Client Support Specialist

2 months ago

Colchester, Essex, United Kingdom Ardonagh Advisory Full time

Customer Service Advisor – Ardonagh Advisory

Competitive salary of £23,400 per annum plus attractive quarterly incentives.

Flexible full-time and part-time positions available.

Are you currently working in Retail or Hospitality and seeking a more fulfilling work-life balance? Perhaps you are a recent school or college graduate eager to embark on a career path without pursuing a degree? If this resonates with you, we have an opportunity for you.

As a Customer Service Advisor, you will work Monday to Friday (between 9am and 6pm) with a Saturday shift every third week (9am to 1pm). Full-time positions consist of 37.5 hours per week, while part-time roles offer approximately 20 hours. No prior experience is required as comprehensive training will be provided. You will receive a base salary of £23,400 for full-time hours, with pro-rata compensation for part-time roles, alongside a generous quarterly bonus, allowing you to earn up to £27,400 annually for full-time work. You will also enjoy the numerous benefits associated with working for the UK's largest independent Insurance Brokers – Towergate.

With a thorough induction program followed by an extensive training academy, we are dedicated to equipping you with the necessary skills to excel in your role. Your development does not stop there; we are committed to your ongoing professional growth within the Insurance sector.

Key Responsibilities of the Customer Service Advisor:

  • Deliver exceptional customer service to existing clients through phone and email communication, requiring attention to detail, quick learning abilities, and a positive demeanor.
  • Effectively handle high call volumes in a fast-paced contact center environment, consistently meeting and exceeding performance KPIs and targets.
  • Collaborate with team members, fostering a supportive and enjoyable work atmosphere while striving to achieve collective goals.

In return, you will be embraced and supported by our Ardonagh family, an organization that values your individuality and well-being. Additional benefits include:

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunities for career advancement within the entire Ardonagh family.
  • Access to CII or ACII qualifications to enhance your knowledge and career prospects in the Insurance sector.
  • Pension scheme to secure your future.
  • 24-hour support for both physical and mental well-being, along with on-site mental health ambassadors.
  • One paid volunteering day to contribute to community initiatives.
  • The Spotlight Awards, recognizing outstanding talent across our organization.