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Service Advisor

2 months ago

Colchester, Essex, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Colchester Land Rover. As a Service Advisor, you will play a crucial role in delivering a first-class customer experience, ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
  • Liaising with the full Aftersales department to organize and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily, as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made

Requirements

  • Heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience
  • Excellent communication skills and the ability to build rapport easily, while explaining technical information in a clear and concise manner
  • Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems
  • Able to work independently using your own initiative, while being a great team player

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package, including competitive basic salaries, enhanced holidays, eligibility to join one of our car schemes, critical illness cover, and more.