Operations Manager

1 month ago

Lowestoft, Suffolk, United Kingdom Health Recruit Network Full time
Join Our Growing And Established Team: Operations Manager in Norfolk (Family Run Care Group)

Position: Operations Manager
Location: Norfolk
Salary: 60,000 per annum
Job Type: Full Time, Permanent

About Us
As part of our upcoming expansion in Norfolk, we are looking to strengthen our Operations team. With ambitious plans for the future, including new acquisitions, we have an opening for an exceptional Operations Manager in the Norfolk area. Join us in our mission to deliver high-quality care and create a positive environment for our residents.

Job Overview
As an Operations Manager, you will ensure our care homes comply with regulatory requirements, deliver high-quality care, and achieve financial and business objectives. You will provide strong leadership, support, and mentoring to drive the success of our homes and align operations with our vision and values.

Reports to: Regional Operations Manager/Operations Director

Key Duties and Responsibilities

Leadership and Management:
  • Provide effective leadership and management, including recruiting the appropriate people for key roles and ensuring they are trained to complete their responsibilities.
  • Foster a positive and inclusive work culture aligned with our vision and values.
Financial and Business Performance:
  • Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development.
  • Identify areas for improvement and implement strategies to achieve financial targets.
Compliance and Quality Assurance:
  • Ensure compliance with all applicable laws, regulations, and industry standards.
  • Implement action plans to maintain compliance and manage risks.
Quality of Care and Environment:
  • Maintain and enhance the quality of care and environment provided to residents.
  • Monitor and evaluate care delivery processes and outcomes, implementing improvements as needed.
Relationship Management:
  • Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies.
  • Address and resolve any concerns or issues in a timely and satisfactory manner.
Performance Monitoring:
  • Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
  • Prepare regular reports for senior management and the regional operations director.
Training and Development:
  • Identify training needs for managers to enhance their skills and knowledge.
  • Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.
Skills and Attributes
  • Proven experience in managing operations in a care home or similar healthcare setting.
  • Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
  • Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
  • Ability to analyze data and make informed decisions to achieve business objectives.
  • Knowledge of best practices in quality care and environment for elderly residents.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Hold a full UK driving licence.
Education and Qualifications

NMC registered nurse with relevant post-registration experience is desirable but not essential.

What You Will Gain

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, with procedures and processes in place to help you at every step.

Apply now if this looks like the right role for you

J46019

Health Recruit Network are a trusted supplier of NHS and Private healthcare services. We supply work to Registered General Nurses (RGN), Mental Health Nurses (RMN), Learning Disabilities Nurse (RNLD) and Healthcare Assistants (HCA). We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Health Recruit Network are acting as an employment agency in relation to this vacancy.

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