Customer Service Apprentice

2 weeks ago

London, Greater London, United Kingdom Bedford Borough Council Full time

General information


Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Reference Closing Date 02/07/2024 Service Area Directorate Environment Service Area Customer Services & Customer Feedback Vacancy Details Category Customer Service

  • Customer Service
  • All

Job Title Customer Service Apprentice Grade NMW Salary Range (£ pro rata for part time roles) NMW Contract Type Full time fixed term Contract Hours 37.00 Contract duration Fixed term for 18 months Job Advert You will provide help and assistance to a diverse range of customers on a broad variety of Council services. You will offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or as digital supporting floorwalker.

You will provide help and assistance to a diverse range of customers on a broad variety of Council services. The successful candidate will offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker. MAIN DUTIES AND RESPONSIBILITIES:

  • To learn a wide range of Council services being offered by the Customer Service Team.

This includes the councils; policies, legislation, processes, IT, web and telephone systems.

  • Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support.
  • To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team.

To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council's Customer Service Standards.

  • Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
  • Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements.
  • Update databases and records accurately and efficiently.
  • To work closely with colleagues across the Council to ensure customers are provided with accurate service information.
  • This role is minimum wage for age*

From 1st April 2024 the pay and bands are changing to the following; Age 21 and over £11.44 Age 18

  • 20 £8.60

Age 16

  • 17 £6.40

Interviews will be held week commencing 15th July 2024. Please upload a current CV and a document detailing how you meet . If you do not upload both documents the panel may be unable to score your application.

In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules

  • GOV.UK for a full list of residency categories and locations.

Additional Vacancy Information Allowance (pro rata for part time roles) N/A Work Pattern Monday to Friday Is this an enhanced DBS role? No Is this a politically restricted role? No Is this a customer facing role which requires a fluent English Speaker? Yes Vacancy Location Location Bedfordshire Location Borough Hall Cauldwell Street MK42 9AP Bedford Is this a designated car user position? No

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