Customer Service Apprentice

2 weeks ago


London, Greater London, United Kingdom UNIVERSITY OF THE ARTS Full time

This customer service and sales apprenticeship position is based in UAL Short Courses Ltd, working at designated college site/s and responsible for enquiries and customer service administration for designated college brands.

This post is a primary point of contact for students requiring short course information and advice via telephone, email, IM Chat and in person, and is a key sales role, actively converting enquiries to bookings and supporting the conversion of course cancellations into transfers to assist the short course business to meet its financial targets and support the wider student experience.


This role is part of the Customer Experience and Sales Team, who are responsible for sales and administration of approximately 16,500 short course bookings each year onto 1800+ courses and the associated enquiry management, course cancellation notifications, transfers/refund processing, and the administration of specialist short course programmes.

The postholder will be based at a specific college site and manage enquiries and sales for specific college brands, but will be expected to work flexibly, supporting customer service across UALSC as required.


You will be supported to complete your apprenticeship and develop the knowledge, skills, behaviours, and competencies needed to carry out the duties of the role, as listed within this job description.


Subject to successful completion of the apprenticeship, you will be given an opportunity to progress into a relevant permanent role.


About you


Have the right to work in the UK (please note, we are unable to provide sponsorship for this apprenticeship opportunity due to funding rules).


Have lived in the UK for the past three years or meet one of the residency requirements as found in Annex A of Apprenticeship Funding Rules.

Must not hold a qualification in Customer Service at Level 2 or higher.

Must have a minimum of 9-4 / A* - C at GCSE (or equivalent) in English

Working at UAL


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