Apprentice Operations and Customer Service Advisor

1 week ago


London, Greater London, United Kingdom Chain Supply Management & Logistics Full time

CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.

We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

Vacancy title
Operations and Customer Service Advisor Apprentice

Job Role

  • Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
  • Ensuring the delivery of a quality customer experience on each and every communication.
  • Communicating with suppliers to give our customer relevant updates and information.
  • Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
  • Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels.
  • Liaising with drivers.
  • Providing support to the Manager and sales staff as needed.
  • Be proactive under pressure, show initiative in finding solutions for customers.
  • Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
  • Assisting with warehouse/fulfilment pick and pack orders.
  • Helping with and maintaining Health and Safety at the site.

Skills

  • Confident communication skills
  • A strong listener, who can adapt to differing needs
  • Excellent spelling and grammar
  • Basic computer skills
A UK driving licence would be an advantage.

Salary from £16,000 per annum

Job Types:
Full-time, Permanent, Apprenticeship

Pay:
From £16,000.00 per year

Benefits:

  • Company pension
  • Health & wellbeing programme

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Work Location:
In person
  • Service Advisor

    2 weeks ago


    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...


  • London, Greater London, United Kingdom BMW Group Academy Full time

    BMW/MINI Aftersales Service Advisor Apprentice - Park RoyalWe are currently recruiting for an Aftersales Service Advisor Apprentice for Park Royal. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.Job descriptionWe are currently recruiting for an Aftersales...


  • London, Greater London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Duties: Communicate with clients in person to address inquiries, resolve issues, and provide...


  • London, Greater London, United Kingdom Sanctuary Group Full time

    Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.Apprentice - Customer ServiceFixed term contract initially for 12 monthsDon Grafton House, LondonStarting salary year 1: £15,37935 hours per weekOur...


  • London, Greater London, United Kingdom Fortnum and Mason Full time

    Christmas Customer Services Advisor:Customer Services - Piccadilly:Contract:Seasonal**Salary:Competitive and Benefits***:Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites,...


  • London, Greater London, United Kingdom Lewisham Council Full time

    Title: Customer Service ApprenticeContract Type: (Apprenticeship) Full time 35 HoursClosing Date:Thursday 13th April 2023, 23:59Contract Length:14 MonthsLocation: Lewisham BoroughSalary: £11.95 per hourThis is an exciting time to join us at Lewisham Homes and Lewisham Council will become one organisation in 2023, and we want the best in skills and attitude...


  • London, Greater London, United Kingdom BMW Group Academy Full time

    BMW/MINI Aftersales Parts Advisor Apprentice - Park Royal BMWWe are currently recruiting for an Aftersales Parts Advisor Apprentice for Park Royal BMW. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.Job descriptionWe are currently recruiting for an Aftersales...


  • London, Greater London, United Kingdom Fortnum and Mason Full time

    Customer Services Advisor FTC:Customer Services - Piccadilly:Contract:Temporary**Salary:Competitive and Benefits***:Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and...


  • London, Greater London, United Kingdom Ascendant Recruitment Full time £24,300

    Customer Service Advisor 6 Month Contract Monday to Friday 37.5 Hours Milton Keynes Hybrid after training £24,300 per annum My client is looking for an experienced Customer Service Advisor to join their Busy Client Services Team. The role is the key to enabling their engineers to install, repair or service equipment within time agreed. This role will...


  • London, Greater London, United Kingdom saint_gobain_group Full time

    Contamos com você para Are you someone who is passionate about Customer Service, wanting to learn on the job and gain a qualification while you work? At Ceramics we are looking for our next customer service star to work as an apprentice and gain a qualification as they learn within this dynamic and important role. The Customer Service Apprentice well...


  • London, Greater London, United Kingdom ITP Full time

    The OpportunityOur client is recruiting for an Apprentice Service Delivery Co-ordinator to join their team in London.The Level 2 Customer Service Practitioner apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps you take will provide you with...


  • London, Greater London, United Kingdom Buchanan Search Full time

    The Customer Service Advisor is a full-time position dedicated to providing best in class customer service to ISN's contractor customer base, as well as assisting with internal administrative functions of the Customer Service Team. The Customer Service Advisorserves as the driver of quality for customer inquiries and support, customer workflows, and...


  • London, Greater London, United Kingdom University Of The Arts London Full time

    The opportunityTransform your skills into a rewarding career with a Customer Service Practitioner Apprenticeship at UAL Short Courses Limited (UALSC).If you're looking for a Customer Service role with a difference, you've come to the right place. As our Customer Service Apprentice, you'll play a key role as part of our UAL Short Courses Customer Experience...


  • London, Greater London, United Kingdom University Of The Arts London Full time

    The opportunityTransform your skills into a rewarding career with a Customer Service Practitioner Apprenticeship at UAL Short Courses Limited (UALSC).If you're looking for a Customer Service role with a difference, you've come to the right place. As our Customer Service Apprentice, you'll play a key role as part of our UAL Short Courses Customer Experience...


  • London, Greater London, United Kingdom University Of The Arts London Full time

    The opportunityTransform your skills into a rewarding career with a Customer Service Practitioner Apprenticeship at UAL Short Courses Limited (UALSC).If you're looking for a Customer Service role with a difference, you've come to the right place. As our Customer Service Apprentice, you'll play a key role as part of our UAL Short Courses Customer Experience...


  • London, Greater London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a customer service officerCustomer Services Advisors answering queries on the phone related to Council wide enquiries.We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public.It is a very fast paced office, so we expect our staff to promote a positive attitude....


  • London, Greater London, United Kingdom TalentSpa Recuitment Full time

    Are you a customer service professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we...


  • London, Greater London, United Kingdom Pertemps Network Group Full time

    Job Description:Part time Hindi speaking Customer Service Advisor - 20 hours per week - Office basedIndian alcoholic drinks company is seeking an experienced part time Hindi speaking Customer Service Advisor to support their Sales team at their offices near London Bridge.This is an ongoing part time (20 hours) temporary role to start ASAP and will pay...


  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Complaints Customer Services Advisor Locations: London N7, Contract Type: 3 months temporary Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP The Role Summary This role is central to the seamless management and delivery of the overall complaints & Insight function.As brand ambassador for the team you will work with...


  • London, Greater London, United Kingdom Pertemps Network Group Full time

    Customer Service Advisor -Part Time-Hindi Speaking: Applicants£10.42 Per Hour Part TimeTemporaryCentral London, Greater LondonCustomer Service And Call CentreJob Description:Part time Hindi speaking Customer Service Advisor - 20 hours per week - Office basedIndian alcoholic drinks company is seeking an experienced part time Hindi speaking Customer Service...