Domestic Services Team Leader

1 month ago


Carlisle, Cumbria, United Kingdom University of Cumbria Full time

We are the University of Cumbria, a place where people are at the heart of all we do, where enriching the lives of our students, staff and the communities we serve means we make a difference that really matters.

Now is a very exciting time to be joining us because we are delivering a new strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.

Are you a suitably qualified, proactive and flexible individual who would like to join our Domestic Services Team? As our Domestic Services Team Leader you will support the Working Supervisor on the day-to-day operations through support and excellent customer service.

The Domestic Services Team provide a professional cleaning service to staff and students, either working alone or as part of a team, working on similar tasks usually with short, defined timescales.

As the Domestic Team Leader you will assist the Working Supervisor to ensure the Domestic Services on campus are delivered in a professional manner, whilst ensuring the Domestic Assistants provide an excellent customer service and operate within agreed financial parameters at all times.

You will carry out a range of cleaning activities mainly using routine procedures and working to agreed timescales. You will be required to liaise with customers, handle their queries and more. You will also be required to have a basic knowledge of IT and be able to use Microsoft Outlook, Microsoft Word as well as other software packages.

On occasion, you will be involved in supervising work, assigning duties to domestic assistants and supporting senior domestic services staff. Some of these tasks may require formal training and/or qualifications.

This role is based on-site (Fusehill Street Campus) due to the practical nature of the work and is predominantly Monday-Friday 6:00am – 11:00am, although there may be occasions where you will be required to work weekends/at another campus.

Informal Enquiries: Sue Graham | Campus Services Officer | |

We offer a comprehensive set of staff benefits which includes a competitive salary, 41 days holiday Inc. bank holidays. (pro rata), an excellent pension scheme with 8% employer contribution and corporate discounts to name a few. For more information please click HERE

For more information about the University of Cumbria please click HERE


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