Sales Support

4 weeks ago

London, Greater London, United Kingdom Ralph Lauren Full time
Company Description
Ralph Lauren Corporation (

NYSE:
RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.

For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.


We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL Home showroom environment.

Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue.

This is an instrumental role for the day to day running of our Ralph Lauren Home Showroom at Chelsea Harbour, supporting the manager and sales team on all aspects of sales and operations of the showroom.

The ideal candidate will be personable, driven, reliable and a team player

Essential Duties & Responsibilities

  • Provides in depth brand and product knowledge as well as showroom operations to support manager and sales team.
  • Assists with general administration tasks, maintenance of selling tools and reports.
  • Coordinates payments, customer data compliance and sales/transactions.
  • Supports tracking and effectively communicates orders updates through to completion.
  • Supports organizing last mile deliveries to clients for goods and samples.
  • Orders and replenishes samples and memos for showroom and clients.
  • Supports sales team with after sales care - Raises issues and actions solutions.
  • Maintains database and Trade accounts registration process.
  • Assists coordinating seasonal changeovers and showroom installs.
  • Assists with special projects and showroom events.
  • Contributes to the maintenance of standards on front and back of house in line with RL standards.
  • Supervise inventory movement, stock file control, store transfers and stockroom.
  • Identifies issues with product or processes, contribute to the improvement of business operations.
  • Builds collaborative relationships with internal and external partners.
  • Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations.
  • Always adhere to all company policies and standard operating procedures
Experience, Skills & Knowledge

  • Highly organized, excellent time management, and follow up through skills.
  • Keen interest in interior and design industry
  • Detail oriented with the ability to multitask and work under pressure.
  • Pro-active and solution driven.
  • Customer service mindset
  • Fast learner, flexible and adaptable
  • Team player
  • Excellent writing and communication skills. Proficiency in MS Office,

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