Branch Manager

2 months ago

Bristol, Bristol, United Kingdom capstone-recruitment Full time

Branch Manager

Location: Bristol

Salary: Up to £40,000 per annum + bonus + benefits

Capstone have partnered with an ever-growing student lettings company with nationwide offices. Their vision is to provide industry-leading accommodation experiences for their students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.

Position Overview: They are looking for a Branch Manager to lead their Bristol, Bath & Cardiff operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers. Working in a team, you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a 'get stuck in' attitude.

Responsibilities:

  • Developing and maintaining great relationships with Landlords, Tenants, and Contractors.
  • Ensuring the Tenant and Landlord experience is exceptional.
  • Managing all aspects of asset management and lettings performance across the portfolio.
  • Recruiting new team members.
  • Providing initial and ongoing training to all team members.
  • Reviewing and auditing asset management and portfolio performance.
  • Running compliance reports on a weekly basis.
  • Managing & Supporting Asset Managers with utility management.
  • Building & maintaining effective working relationships with the central teams.
  • Managing in-tenancy legal notices when required.
  • Introducing and educating new legislation requirements and HMO licensing to Landlords when required.
  • Supporting asset managers with investment advice on landlords' current and new portfolios.
  • Handling complaints.
  • Proactively creating and converting new landlord and investor leads.
  • Networking to create opportunities.
  • Managing the lettings administration process.
  • Managing the marketing and advertising of the portfolio.
  • Managing marketing events alongside the Marketing Manager.
  • Auditing Lettings Spreadsheet and branch performance.
  • Delivering weekly lettings reports to the Operations Manager.
  • Carrying out regular landlord meetings.
  • Auditing inspection process and reports.
  • Delivering monthly 1-2-1s.
  • Conducting staff reviews and annual appraisals.
  • Setting Lettings KPIs and reviewing on a monthly basis with the Operations Manager.
  • Reviewing the branches' monthly profit and loss reports with the Operations Manager.
  • Organising office compliance, cleaning, and upkeep.
  • Organising office cars, cleaning, MOTs, tax, and repairs.
  • Organising the ordering of office refreshments.

Requirements:

  • Excellent organisational skills.
  • Excellent communication skills to provide a high-quality service to all customers.
  • The ability to see a job through from start to finish.
  • Experience in Lettings (preferred).
  • Self-motivated and ability to work on own initiative.
  • Ability to prioritise workload and work to deadlines.
  • Flexible and adaptable approach to work.

Details:

  • Hours of work: 9 am till 5.30 pm Monday to Friday & 15 Saturdays per year 10 am till 3 pm.
  • Bonus Scheme
  • Driving licence required and personal car preferred

If you are interested in this exciting opportunity, please contact Sam Lee on or email s.-

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