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IT Support Analyst
1 month ago
Job title: IT support analyst
Term: Full time, permanent
Salary: £33,000 + generous benefits
Location: Victoria, London – hybrid (minimum of one day in office per week)
Closing date: 12 noon, 19 August 2024
Interviews: From the week commencing 2 September 2024
We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces digital opportunities to enhance our services to our members. We are recruiting for an IT Support Analyst to join our busy, supportive and high performing Informatics team. If you're passionate about technology and ready to embark on or progress a rewarding career journey, this might be the right role for you. You will provide first- and second-line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative, supportive and innovative environment.
You will be part of a small and dedicated team triaging, logging, assigning, and resolving Incidents and Requests for our staff. You will provide on-site and remote first touch support for all of NHS Providers end user IT - including desktop, hardware, software, mobile device management, Telephony and Audio Visual. This role offers hybrid working, where you'll spend at least 3 days a week on-site in our London office, plus ad-hoc cover as requested, working the rest of the time from home.
The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.
We are always open to hearing new ways to run our service to make it more effective. So if you are a forward-thinking individual who is keen to support organisational growth in an IT environment, then this could be the role for you.
The focus of the role may change over time, dependent on the needs of our members.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
