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Service Delivery Operations Analyst

2 months ago


London, Greater London, United Kingdom Network IT Full time
About the Role

Network IT is seeking a highly skilled Service Delivery Operations Analyst to join our team. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional service to our clients.

Key Responsibilities
  • Provide technical support and guidance to clients in a SOC environment
  • Develop and maintain strong relationships with clients through regular communication and reporting
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Stay up-to-date with industry trends and best practices in SOC operations and customer experience
  • Contribute to the development of process improvements and quality assurance initiatives
Requirements
  • Previous experience working in a SOC Team or Service Operations Centre
  • Proven track record of delivering excellent customer service in a fast-paced environment
  • Strong technical skills and knowledge of SOC tooling, SIEM, and EDR
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer

Network IT offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering exceptional service to our clients and are seeking a talented individual to join our team.