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Service Delivery Operations Analyst
2 months ago
Network IT is seeking a highly skilled Service Delivery Operations Analyst to join our team. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional service to our clients.
Key Responsibilities- Provide technical support and guidance to clients in a SOC environment
- Develop and maintain strong relationships with clients through regular communication and reporting
- Collaborate with cross-functional teams to ensure seamless service delivery
- Stay up-to-date with industry trends and best practices in SOC operations and customer experience
- Contribute to the development of process improvements and quality assurance initiatives
- Previous experience working in a SOC Team or Service Operations Centre
- Proven track record of delivering excellent customer service in a fast-paced environment
- Strong technical skills and knowledge of SOC tooling, SIEM, and EDR
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Network IT offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering exceptional service to our clients and are seeking a talented individual to join our team.